Technical Architect

About Charter:

Charter, a highly respected and value driven VAR, delivers voice and collaboration solutions as well as many other technology verticals including routing and switching, data center, cloud, wireless and security. Partnering with several industry leading vendors, Charter solutions are diverse, flexible and deliver business outcomes. 

About the Position:

The Technical Architect plays an integral role in the continued growth of Charter’s business with a specific focus on enabling technical success for a Service Delivery team, and its customers. The Technical Architect role brings industry experience and subject-matter expertise working directly with the Charter Sales and pre-sales teams supporting the sales cycle as well as members across the various Service Delivery teams. 

What You Will Be Doing:

• Partner with Sales and Presales team members in identifying and scoping opportunities. 
• Provide technical leadership and mentorship across Service Delivery teams, delivering on customer business outcomes with high quality and satisfaction. 
• Attend RFP Go/No-Go meetings when services are specified. Provide technical commentary and opinion to allow the team to come to a consensus decision. 
• Statement of Work, Tech and Field Assist, and other documentation creation, often directly, other times in conjunction with other team members.
• Contribute to RFP responses where expertise is applicable or work to identify the necessary technical resources to support the response. 
• Provide support to pre-sales engineers on opportunities when subject matter expertise is required. 
• Work across Charter to develop and implement best practices required to efficiently deliver quality solutions in a repeatable fashion. 
• Understand and adopt applicable performance metrics, such as billable utilization targets, and strive to align the team to meet or exceed business goals and objectives set by management. 
• Collaborate with the Service Delivery Leadership team to help identify gaps, challenges and issues/problems that add risk to Charter and our customers. Carry out any/all identified activities within the team in alignment with management directives.
• Be a Subject Matter Expert within the Charter community on specific technologies and solutions, bringing expertise within the broader technical teams and adjacent business units.
• Support the Charter Sales community, helping to develop new opportunities with customers by bringing technology experience and leadership to pre-sales meetings, services specification, and the writing of Statements of Work and other documents/artifacts. 
• Contribute to RFP responses when relevant to your subject matter expertise, including Go/No-Go discussions/decisions, technical writing, and services estimates/specification. 
• Generate bill of material and statement of work with regards to solution design 
• Understand client needs and have a strong ability to liaise with both the Charter sales and pre-sales team and client representatives. 
• Deliver product demonstrations, pilots, and proof-of-concepts (POCs) 
• Respond to technical escalations, advising and guiding the Delivery teams to bring resolution to problems with a constant focus on the customer, minimizing impact and driving for high satisfaction. 
• Develop intellectual property (IP) for Charter, through the writing and maintaining of new and existing templates, operating procedures, and best practices. 
• Provide technical QA (quality assurance) for other members of the team, to ensure quality of delivery and to minimize risks for the customer when adopting new solutions. 
• Identify and promote the use of tools and automation that help to drive for improved efficiency in delivery. 
• Work to ensure any/all certifications held personally are keep current and registered with Charter. 
• Communicate technical design requirements and implementation details both internally and to clients through written documentation and oral presentation.
• Act as a technical coach to assist in growth, performance, and fulfillment, helping to ensure that personal goals are in close alignment with Charter needs. 
• Participate in mid-year and year-end reviews of technical team members.
• Lead new solution implementation, document and training of other team members.
• Provide guidance to the various Sales Engineers who may be aligned to customers that fall within the assigned market segment or Delivery Business Units. 
• Promote technical growth within the team by identifying shadowing opportunities between peers, attending partner-led workshops and courses, and striving to obtain certifications that are in line with Charter needs.
• Assist in onboarding new team members, collaborating with People and Culture and management to offer training on tools, processes and key techniques that lead to success. 
• Establish and maintain strong relationships with vendors, distributors, and end customers.
• Other duties as assigned.

What Will Bring With You:

• 7+ years of experience with enterprise-class network / telecommunication / cloud /security etc. technology solutions.
• 5+ years of experience providing IT services to their respective market segment or Business Unit (either as an employee or a third party). 
• Bachelor’s degree or equivalent experience in Computer Science/Telecommunications/IT or a related field. 
• Senior certifications such as JNCIE, JNCIP, CCIE, CCNP, MCA etc. are considered a strong asset.
• Exemplary planning and organization skills using tools and techniques, both individual and team based, leading to clear and efficient execution and overall high productivity. 
• Efficient problem-solving and analytical skills, and are solutions orientated. 
• Strong interpersonal skills: proven team player with ability to deliver outstanding service while building and nurturing relationships with stakeholders. 
• Ability to communicate and present, clearly and effectively, both verbally and written to technical and business personnel; fluent in English (reading, writing, and verbal) 
• Willingness to learn new systems and vendors, as needed 
• Very strong troubleshooting capabilities, with an ability to communicate to others an analytical approach that inspires confidence in other team members and Charter customers. 

Working Conditions:

• Hybrid work model 
• Overtime as required. 
• Travel may be required (approx. 5-10%) 

If you believe that you have what it takes to be Charter's newest Technical Architect, please apply with a resume and cover letter today!

We look forward to hearing from you.