Technical Architect (Integration/Platform Services)

Overview:

Blue Yonder is a leading SaaS and AI-driven Global Supply Chain Solutions software product company, and a Glassdoor "Best Places to Work" employer.

This position is virtual with up to 50% travel post pandemic.

We are seeking a Technical Architect to join the Integration/Platform Services team in Customer Success where the core focus is to ensure customers realize value from their Blue Yonder Supply Chain solutions.

Leads the technical design of a customer's integration solution, working from the perspective of both functional and technical stakeholders. Works with other customer, partner and internal solution and technical architects to understand data and integration needs to enable business solutions. Serves as an integration liaison contributing to communications between project managers, key customer contacts, and IT, up to and including executive project sponsors. Understands how the Blue Yonder, Inc. integration solutions can be configured and delivered to better support functional and technical requirements.

Scope:

• Core responsibilities include working directly with customers to understand the functional and technical needs of the customer and design integration solutions to meet those needs, as well as helping customers to understand how to integration with Blue Yonder.
• In this role, you will facilitate integration workshops and design best in class solutions using integration services and enterprise integration patterns.

What you'll do: (Responsibilities)

• Drive the design, optimization and implementation of Blue Yonder integration solutions for customers, utilizing leading practices and process methodologies. Provide visibility to integration workstream tasks and timelines.
• Serve as an integration owner attending and contributing to key meetings between Project Manager, Solution Architects, key customer contacts, and customer users, up to and including key executive project sponsors
• Conduct integration analysis sessions with clients and/or the project team to understand data integration needs and develop integration solutions to support the requirements
• Provide variety of support to the project team, including quality assurance/design review, environment setup, software installation, configuration, batch operations consulting, troubleshooting, system testing and programming
• Interact with Product Management and Product Development Teams regarding new releases and features, act as the liaison to communicate to the rest of the team.
• Work with Support Services team to make Customer stable post go-live and venture towards value realization
• Conduct and/or guide system integration, user acceptance testing and deployment phases of the project to ensure a seamless transition to steady team associates
• Sustain the balance between project scope, timeline, and integration requirements to ensure successful time to value and definitive customer satisfaction
• Assess integration needs that fall outside the standard solution and/or scope, and assess integration complexity, architecture constraints and/or product roadmaps
• Volunteer for new challenges and eager to learn and challenge himself for new tasks as well build a network outside the immediate team and encourage an atmosphere where team can thrive.

What we are looking for: (Qualifications)

• Experience implementing and leading the integration workstream on customer projects, with at least 5 full cycle implementations in an integration role.
• 10 years of relevant industry background with demonstrable experience in enterprise level service configuration, deployments and integration patterns.
• Strong customer facing skills and communication skills (verbal and written).
• Self-motivated, strong initiative, strong sense of ownership, ability to work autonomously with minimal direction.
• Bachelor's degree (or equivalent) in Computer Science or Engineering or other relevant discipline strongly preferred
• Technical background with experience in installing, tuning, and deploying services on Linux and/or Windows environments
• Experience programming with PL/SQL, T-SQL, Python, MuleSoft.
• Demonstrated strong knowledge of:
  • Enterprise integration patterns
  • Service oriented and microservices architecture patterns
  • Deploying, configuring and testing services
  • APIs (REST and SOAP)
  • Data modeling concepts
• Preferable strong knowledge of:
  • Azure architecture
  • Event-driven architecture
  • Blue Yonder business applications
  • Issue & tracking tools like Salesforce, ServiceNow, Jira

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Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.