Technical Architect – NICE

Position Purpose

As the Technical Architect, you will be responsible for architecting, designing and solutioning NICE platform solutions as well as leading a team of NICE consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team membbers, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction.

Job Responsibility

1. Experience of architecting, designing NICE platforms solutions and lead teams

2. Be available in-person in Hyderabad with commitment to office presence as per site working policies.

3. Able to take over technical delivery ownership for project work happening from India:

a. Lead work scope understanding and detailing with onshore or client teams.

b. Estimate and plan work for India team to deliver.

c. Review delivered work for requisite quality.

d. Code and test projects.

e. Attend meetings and training as required.

f. Work with system analysis and project management for the successful completion of a project.

4. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts

5. Driving training & development and knowledge sharing aspects

6. Actively participate on India team growth for additional team size and new technical skills.

7. Will be jointly responsible for operational metrics for India team.

8. Hands-on Technical skills on:

i. Contact Center as a Service (CCaaS) software management and domain experience.

ii. NICE CXone and CXone Studio Experience

iii. Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET

iv. Expertise on ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)

Competencies

Education, Experience and Certification

1. Bachelor’s degree in computer science, IT, or engineering preferred.

2. Overall 10+ yrs experience in customer experience software space

3. 3 years or more experience in NICE CXone and UC environments.

4. 6 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.

5. Experience with enterprise level CCaaS architecture for complex business needs.

6. Network infrastructure experience.

7. Team Player

8. Desire to work in a fast-paced environment.