Technical Architect | ServiceNow

Who We Are

At Concurrency, we embody innovation. We're not just tech consultants; we are forward thinkers with a purpose. Our team thrives on disrupting the norm, constantly seeking the next challenge and pushing boundaries to redefine what's achievable. Recognized as a Microsoft Gold Partner, a ServiceNow Elite Partner, and recipient of multiple Partner of the Year awards, Concurrency is synonymous with excellence. If you're fueled by the desire to transform technology into real-world solutions, join us and unleash your potential as a change catalyst.

Who We’re Looking For

We’re excited to add a Technical Architect to our ServiceNow team. In this role, you’ll work with a team of customer-focused professionals who are committed to defining technical strategy, architecting, designing and delivering end-to-end digital transformation. You’ll demonstrate strong technical competence and business acumen through engaging in technology decision-making discussions related to agility and business value surrounding the ServiceNow platform and other cloud and PaaS solutions. You’ll empower other consultants by sharing subject matter expertise in large enterprise implementations, as well as overseeing delivery of large, complex, and strategic projects for enterprise customers.

At Concurrency, we believe in living out our core values every day. These principles guide our actions, decisions, and interactions:

Be Yourself: Be the best version of your whole self. Your authenticity matters.

Be Bold: Bravely and respectfully take risks and challenge the norm.

Have a Growth Mindset: Be open to learning and apply your expertise.

Be the Difference: Ensure that every interaction with your colleagues, clients and community improves their lives. Pay it forward.

Assume Positive Intent: Lead with giving the benefit of the doubt.

What You'll Do

• Lead requirements and design sessions with customer and internal teams
• Author functional requirements and technical design documentation
• Lead pre-sales client sessions and develop estimates and proposals
• Lead strategic planning and roadmap development with customers
• Work with functional teams to plan project sprints, scope and resource allocation
• Manage project milestones to ensure successful solution delivery and customer satisfaction
• Research and evangelize modern data solutions and new technologies
• Collaborate with the team to help set standard architectures, processes, and best practices
• Develop and maintain strong working relationships with key partners and vendors
• Promote service offerings through blogs posts, industry groups, and speaking events

What You'll Need

• Bachelor's degree in Computer Science, Information Technology, Business Analytics or Computer Engineering
• 5+ years working in the ServiceNow platform designing enterprise-wide, multi-tier ServiceNow production environments
• 5+ years of experience integrating ServiceNow with third-party tools
• Experience in web technologies including HTML, XML, JavaScript, and PHP 
• Experience working with Glide Records and other ServiceNow platform-specific technologies
• Eligible to work in the United States without sponsorship
• Understanding or experience with ITOM, including Discovery, Service Mapping, Event Management, and Cloud Management 
• Experience with IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) frameworks 

What Will Set You Apart

• Experience working in a professional services organization
• Experience with ITSM, including Incident, Problem, Change, Request, Service Catalog 
• Experience with ITBM, including Project and Portfolio Management, Application Portfolio Management, and Demand Management 




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Concurrency is committed to revolutionizing consulting by embracing diverse perspectives, fostering collaboration, and promoting resilience. Our workplace is both innovation-driven and enjoyable. We provide flexible work schedules, competitive compensation, and comprehensive benefits for our employees and their families. Additionally, all team members have access to recognition programs, comprehensive training opportunities to thrive both professionally and personally.