Technical Assistance Support

About us:

Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.

Sisal is now part of Flutter Entertainment plc, the world’s largest online sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange.

The company’s commitment to building a more responsible future rests on a sustainability strategy with long-term objectives to affirm Sisal as a leader in Responsible Gaming, an innovative and sustainable company and an exemplary work environment.

What you’ll do:

• Support the users by inbound calls for technical issues, identifying and managing the hardware and software anomalies found;

• Track the assistance activities in the Trouble Ticketing tool (ticket opening, updating, closing and customer notification - ticketing Dynamics tool);

• When appropriate, you forward the tickets to the competent structures;

• Support the technicians sent to the territory;

• Interface with the various company structures for non-standard troubleshooting.

Who you are:

• You have knowledge of Linux and Windows operating systems (drivers, logging, services, logical units, local paths);

• Knowledge of the hw and sw components of PCs and servers;

• Experience in network technologies and protocols, routing, switching;

• Experience of the main remote connection systems;

• Fluent in French.

What we offer you/you can expect from us:

• Temporary contract 6 month;

• Hybrid working possibilities;

• Company Devices;

• Supplementary Private Health Insurance;

• Pension fund.

Looking for a role that can support your learning and career goals:

• Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;

• Continuous learning for soft and hard skills (es. OpenCafè Platform, Training);

• Support for parents and children and new mothers’ contributions.

Location: Tirana, Albania