Technical Author (multiple roles and seniority levels)

Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that as a Technical Author at Canonical .

We are building documentation capacity at scale. We have dozens of positions available for products and teams across the organisation at all levels from Graduate to Senior Staff.

All applications and candidates are handled through this one entry-point. We'll be able to discuss seniority levels suitable teams and more later in the process to help place you in the most suitable role for you.

The role of a Technical Author

A Technical Author leads the documentation efforts of an engineering team typically focused on a product or family of products. You'll help the team develop documentation that serves the needs of the product's users embracing the principles of the Diátaxis documentation framework . You will have a broad impact on - and responsibility for - the quality of the user experience with the product and will contribute towards the long-term success of the project itself.

These are not traditional technical writer roles. As a Technical Author you will participate in development of product strategy. You will have input into product design and user experience. You will combine technical expertise with leadership in documentation collaborating with colleagues across the company to establish documentation as a first-class engineering discipline. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority.

As well as your role in an engineering team you will also be a part of Canonical's documentation practice team that includes all the company's Technical Authors. Here you'll be amongst other documentation experts who collaborate to define documentation excellence and drive the development of documentation practice and theory across the company and in the open-source software community.

Location: These are fully remote roles open to candidates across the globe.

The role entails

• Create maintain and improve software documentation

• Work with engineering team members to help them make effective documentation contributions

• Influence the development of the product as an expert user of the product who has important opinions about its function and design

• Engage with user communities to ensure that our documentation meets their needs

• Encourage and support community engagement in and contribution to documentation

• Help standardise the structure presentation style and language of content across products

• Collaborate with documentation peers to advance the state of the art in documentation at Canonical

• Challenge and advance documentation understanding and best-practice as part of a disciplinary team

What we are looking for in you

• Cares deeply about functional written communication

• Is a technical writer with a programmer’s mindset or a programmer with a record of producing excellent documentation

• Has a record of community engagement in open-source software documentation research or other disciplines

• Is sympathetic to the needs and challenges of open-source software and its communities

• Demonstrates technical curiosity and is fascinated by software technology and its challenges

• Has demonstrable documentation skills insight and enthusiasm

• Has experience of software development contexts; is familiar with: Linux working on the command line application deployment system operations and infrastructure management Git documentation markup languages

• Has excellent written and verbal communication skills

• Holds a BSc/BA degree or equivalent

• Is able to travel twice a year for up to two weeks for events

Nice-to-have skills

• Deep technical domain knowledge

• Open-source community leadership and management

• User-experience interaction or visual design

What we offer you

We consider geographical location experience and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person

• Personal learning and development budget of USD 2000 per year

• Annual compensation review

• Recognition rewards

• Annual holiday leave

• Maternity and paternity leave

• Employee Assistance Programme

• Opportunity to travel to new locations to meet colleagues

• Priority Pass and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu one of the most important open source projects and the platform for AI IoT and the cloud we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future and will challenge you to think differently work smarter learn new skills and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience perspectives and background create a better work environment and better products. Whatever your identity we will give your application fair consideration .

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