Technical Business Analyst

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As a Technical Business Analyst on Echo's Integration Team, you will act as an intermediary between the business community, technical community, and Echo's clients and carriers to elicit, clarify, and translate business requirements into documentation and conceptual design from which solutions are developed and delivered. This role will perform business analysis techniques in working with these partners to understand the business processes and needs that enable EDI/API integration projects to be successful and goals to be met. The Technical Business Analyst will also assist in test validation and the rolling out of enhancements and bug fixes.
Position Overview
As a Technical Business Analyst on Echo's Integration Team, you will act as an intermediary between the business community, technical community, and Echo's clients and carriers to elicit, clarify, and translate business requirements into documentation and conceptual design from which solutions are developed and delivered. This role will perform business analysis techniques in working with these partners to understand the business processes and needs that enable EDI/API integration projects to be successful and goals to be met. The Technical Business Analyst will also assist in test validation and the rolling out of enhancements and bug fixes.
Position Duties & Responsibilities

• Facilitate meetings with all stakeholders to elicit, define, and refine integration requirements
• Analyze, develop, and manage detailed requirements documentation
• Manage EDI/API projects through testing, validation, and implementation
• Develop life cycle documents, including detailed functional requirements, software (data translation) and other design specifications, and user manuals.
• Provide test cases to the developers
• Verify and validate complete end-to-end testing with the business and client/carrier
• Work with the developers to verify project completion for supportability
• Utilize strong written and oral communication skills to regularly update stakeholders on project status, e.g. project phase, issues/roadblocks, go-live dates, etc.

Required Skills & Qualifications

• 3+ years of relevant experience in a Business or Technical Analyst role
• Excellent oral and written communication skills
• Self-managed and motivated; organized and detail-oriented
• Ability to create process flow documentation
• Ability to follow through with tasks to their completion
• Working familiarity with EDI ANSI X12 Standards
• SQL query experience
• Proficient with MS Word, Excel (charts, reports, data analysis, and flowcharting)
• Successfully work collaboratively and with minimal supervision
• Project management, time management, and problem-solving skills; ability to handle multiple projects simultaneously
• Must be able to translate business requirements and design concepts into intuitive designs and solutions
• Competent to work with minimal supervision in a technical capacity on most phases of assigned projects
• Ability to recognize complex problems and apply creativity to analyze solutions, develop solutions and procedures

Preferred Skills & Qualifications

• Knowledge of Software Development Life Cycle
• Experience in the transportation/logistics/supply chain field is a plus
• Knowledge of APIs, JSON, and XML data formats
• Demonstrated ability to learn new technology quickly
• Experience of ServiceNow Incident and Change management in an ITIL environment
• Proficient with MS Word, Excel (charts, reports, data analysis, and flowcharting)
• Management Information Systems or IT related degree

What's in it for you?

• Help career growth by joining an industry leader and continuing to advance Echo proprietary technologies
• Working for an organization with intelligently defined strategic goals, sophisticated products, and steady growth
• Experienced mentors to learn and adopt new practices
• Ability to introduce your own views and takes on our product offerings
• Work in the full software delivery life cycle
• Ability to constantly enhance and improve applications and processes
• Have a clearly defined career growth track with enough flexibility to pave your own way

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Work Environment/Physical Demands Summary
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
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