Technical Business Analyst

Company Overview:

For the past 15+ years, eTelligent Group has consistently delivered excellent services that are demonstrated through our exceptional past performances. As a small business, we have distinguished our company as effective problem solvers with innovative, scalable solutions. We integrate CMMI Dev V2.0 Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. We also hold ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications.

Description:

We are seeking a highly skilled and experienced Technical Business Analyst to join our dynamic team. The ideal candidate will have a background in US Federal operations and a proven track record in Omnichannel, Digitalization, Digitization, and authorization control. Previous technical writing experience is also highly desirable.

Key Responsibilities:

• Requirements Gathering: Collaborate with stakeholders to elicit, document, and analyze business and technical requirements.
• US Federal Expertise: Leverage your knowledge of US Federal regulations, compliance, and processes to ensure that projects align with government standards.
• Omnichannel Strategy: Develop and implement omnichannel strategies to enhance the customer experience and streamline operations.
• Digitalization and Digitization: Drive digitalization efforts by identifying opportunities for automation, digital transformation, and process improvement.
• Authorization Control: Design and implement robust authorization control systems to safeguard sensitive data and ensure compliance with security protocols.
• Technical Writing: Prepare clear and comprehensive technical documentation, including user manuals, system specifications, and process workflows.
• Data Analysis: Analyze and interpret data to identify trends, patterns, and insights that inform business decisions.
• Collaboration: Work closely with cross-functional teams, including developers, designers, and project managers, to ensure seamless project execution.
• Quality Assurance: Participate in testing and quality assurance activities to ensure the delivery of high-quality solutions.

Education and requirements:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field (Master's degree preferred).
• Minimum Five (5) years of related experience.
• Proven experience in US Federal operations and compliance.
• Strong expertise in Omnichannel strategy and implementation.
• Experience in Digitalization and Digitization initiatives.
• Knowledge of authorization control systems and security protocols.
• Technical writing skills, with a portfolio of relevant documentation.
• Proficiency in data analysis tools and techniques.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively within a team.
• Relevant certifications (e.g., CBAP, PMP, CISSP) are a plus.

Minimum Eligibility:

• Candidates must meet requirements to obtain and maintain a Minimum Background Investigation (MBI) clearance (active Moderate Risk MBI clearance is a plus).
• Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for at least three (3) years, and Federal Tax compliant.

If you are a results-driven Technical Business Analyst with a background in US Federal operations and expertise in Omnichannel, Digitalization, Digitization, and authorization control, we encourage you to apply. Join our team and be a part of transforming the digital landscape.