Technical Business Analyst

ABOUT THIS POSITION

The Sr. Technical Integration Analyst is responsible for being able to coordinate the technical product implementation defined by the sales agreement and business requirements of the customer. This role will collaborate with Enrollment, Sales, and Implementation to successfully implement the technical suite of products through installation, testing, training, and consulting activities.

WHAT YOU'LL DO

• Help lead and be a part of a team of technical integration analysts.
• Technical integration discussion and setup.
• Installation of healthcare related interfaces on client's servers.
• Installation of file automation interfaces using PowerShell scripts.
• Testing interfaces to verify full functionality and assure client's specific needs are met.
• Follow up with clients and internal teams to verify all automation is working as designed.
• Understand a client's workflow and provide workflow/setup/interface specific training based on products the client purchased.
• Actively monitor and provide feedback on the client's account post installation.
• Support end users from a technical standpoint during the course of Implementation.
• Maintain up to date and accurate documentation of the account throughout the interface installation process via Salesforce.
• Further develop and maintain:
• Overall understanding of all Waystar products and best practices on how they should be used.
• Understanding of the PM systems we install interfaces on and the technical setup of how these systems function and work with our interfaces.
• A clear understanding of clearinghouse, vendor, PM, payer, and billing entity relationships.
• Work on technical integration projects and interface implementations

WHAT YOU'LL NEED

This role is located in SLC, Louisville, Mid-town Atlanta or Duluth.

ABOUT THE TEAM

The Client Operations and Transformation team at Waystar builds brand loyalty and ensures solution adoption and client success. From resolving concerns to maintaining positive relationships, the team works directly with clients to provide resources and tools to help achieve their healthcare revenue cycle goals. The Client Operations team is split into two divisions: Health Systems & Hospitals (HS&H) and Ambulatory. The Health Systems & Hospitals division includes large health systems at a multi-level local or national scale. The Ambulatory division includes organizations such as provider groups and physician and specialty practices.

ABOUT WAYSTAR

Waystar provides cloud-based technology that simplifies and unifies healthcare payments. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

Waystar products have won Best in KLAS® or Category Leader every year since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.