Technical Business Analyst

Technical Business Analyst

U.S. Citizenship is required for this position due to Department of Defense restrictions

Who We Are

WPS Health Solutions is a leading not-for-profit health insurer in Wisconsin. Our services offer health insurance plans for individuals, families, seniors, and group plans for small to large businesses. We process claims and provide customer service support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. In 2021, WPS Health Solutions celebrated 75 years of making health insurance easier for those we serve. Proud to be military and veteran ready.

Our Culture

WPS' Performance-Based Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive, empowering employee experience, focusing on People, Work, and Conditions. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities. We are guided by our Purpose: Together, making health care easier for the people we serve.

In 2021, 2022 and 2023 WPS Health Solutions was recognized for several awards including:

• Madison, Wisconsin's Top Workplaces
• Top Workplace national cultural excellence awards for Remote Work and Work-Life Flexibility
• Achievers 50 Most Engaged Workplaces® with the further honor of Achievers "Elite 8" winner in the category of Culture Alignment

Role Snapshot

As a Technical Business Analyst, you will work closely with a wide variety of stakeholders across the enterprise. You will gather business requirements and translating them into the proper technical solution for a team of highly skilled automation developers. You will be instrumental in enabling workflow driven decision making delivering complex, integrated unattended automations for WPS business lines.

How do I know this opportunity is right for me? If you:

• Approach problems with a sense of curiosity and are not afraid to ask why and dig to the root of a problem
• Solve problems by mapping out a process, identifying pain points, and piecing together downstream impacts of any solution
• Have the ability to understand a wide variety of business workflows to be able to help guide the automation team (.Net Developers) in delivering the best solution for the given problem
• Work well with internal stakeholders and maintain a customer-centric mindset
• Enjoy transforming business jargon into technical solutions in order to evolve business processes

What will I gain from this role?

• Experience leading some of the most transformative and innovative initiatives at WPS that includes Data Transformation, Machine Learning adoption and utilization
• A deeper understanding of health insurance, claims processing, and general operations along with the automation needs of the healthcare industry
• Working in a great Agile team environment - with exposure across all departments and business leaders throughout WPS
• Experience working in an environment that serves our Nation's military, veterans, Guard and Reserves and Medicare beneficiaries
• Working in a continuous performance feedback environment

Minimum Qualifications

• U.S. Citizenship is required for this position due to Department of Defense restrictions
• Bachelor's degree in related field or equivalent post high school and/or related work experience

Preferred Qualifications

• 3 or more years of related work experience within Technical Business Analysis arena
• Experience using Agile methodologies
• Expertise with MS tool sets: PowerPoint, Visio, Excel, Word
• Experience in claims processing, health insurance, or similar industries
• Experience with automation, .net development, or similar development processes

Salary Range

$70,000 ~ 95,000The base pay offered for this position may vary based on your experience, knowledge, skills and may fall outside the posted range.

Your Team:The Technical BA will work closely a team of 12 automation developers and analysts to advance WPS by delivering automations that eliminate manual tasks to allow our workforce to focus on higher value work. To accomplish this, the team is responsible for providing timely, accurate, and insightful automation solutions back to the business.

Work with:

Jamie Puckett Manager of Intelligent Process Automations

Ryan Zea Director, Emerging Technology

Work Location:This role is open to remote work for this opportunity in the following approved states:

Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, South Carolina, South Dakota, Texas, Virginia, Wisconsin

Remote Worker RequirementsFor remote position, employee is required to meet remote worker requirements, including a designated workstation, a wired (Ethernet) connection to the network, and a minimum of 10Mbps downstream connection with at least 1Mbps upstream (can be checked at https://speedtest.net)

Benefits

• Remote and hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
• Competitive paid time off
• Health, dental insurance, Teladoc starts DAY 1
• Review additional benefits here

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)