Technical Cloud Support (Mountain Time Zone)
Job Description
Ā
AirbyteĀ is the open-source standard for EL(T). We enable data teams to replicate data from applications, APIs, and databases to data warehouses, lakes, and other destinations. We believe only an open-source approach can solve the problem of data integration, as it enables us to cover the long tail of integrations while enabling teams to adapt pre-built connectors to their needs.
Ā
Within just 18 months, we've built 150+ connectors and we've had 15,000+ companies syncing data with us. We've raised $181M from some of the world's top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and believe in product-led growth, where we build something awesome and let our product bring the users, rather than an outbound sales engine with cold calls.
Ā
Airbyte is remote friendly, with most of the team still based in Silicon Valley. Weāre fully transparent as a company. OurĀ company handbook,Ā culture & values,Ā strategy andĀ roadmap are open to all.
Ā
Opportunity
As an early Technical Cloud Support team member, you will have a big impact on the success and growth of the technical cloud support team. You will work alongside our Technical Cloud support teammates as well as with our engineering, product, sales, and user support teams to ensure we are providing world-class technical support.Ā
Ā
What You'll Do
- Support and maintain customers who have implemented Airbyte Cloud via live chat, email, and video conference.
- Triage, escalate, and resolve customer issues in a professional and timely fashion
- Work with APIās, databases, cloud infrastructure, and SaaS tools to troubleshoot customer issues.
- Independently and collaboratively problem solve technical issues by thinking out of the box and using your technical knowledge to test and work with customers to resolve issues.Ā
- Assist in maintaining internal and external documentationĀ
- Assist and support our sales teammates in their efforts to grow and expand our customer base
- Collaborate with internal teams to ensure the customer voice is being heardĀ
- Always look at ways to improve the customer experience
- Spearhead initiatives to fill organizational/support gaps and take on/own unique projects
Ā
What You'll Need
- 2+ years of customer service or technical support experience
- Good technical background to understand technical issues.
- Ability for multitasking and escalation of critical issues
- Ability to foster teamwork and work in a collaborative culture
- Ability to think creatively and out of the box to solve problemsĀ
- Dynamic, energetic, motivated, positive outlook with the ability to multitask and prioritize responsibilities.
- Familiarity with data engineering is a plus.
- Familiarity with Intercom, Salesforce, and Github would be a bonus
- You share our values
Ā
We provide
Ā
- Fully remote flexible work environment - we donāt look at when you log in, log out or how much time you work. We look at your output and we trust you; itās the only way remote can actually work.Ā
- Unlimited Paid Time Off - we need you at your best at all times. Our expected minimum time off of 25 PTO days per year lets you schedule your work around your life.
- Co-working space - most of our team enjoys the WFH life but if you prefer to work from a co-working space, we will cover the full monthly cost.
- Parental leave (for both parents) - we offer 16 weeks of paid parental leave for all new parents so you have time to adjust to the new life (and work) schedule introduced by your new bundle of joy.
- Sponsored Travel - we are a fully distributed, 100% remote-first team, however, we recognize the value of in-person time. We sponsor annual company-wide retreats, team offsites, and Travel With Purpose in between to allow you to collaborate with your team in person on a regular basis.
- Open book policy - we will pay for books you purchase for your professional and career development.Ā
- Continuous learning/training policy - we sponsor you for the conferences and training programs you feel would add to your development in the company.Ā
- Competitive benefits package for US-based employees, including:
- Blue Shield or Kaiser Medical InsuranceĀ
- Airbyte covers 100% for both employees and dependents
- Dental (including child & adult ortho) & Vision Insurance
- Airbyte covers 100% for both employees and dependents
- Life and AD&D Insurance
- Airbyte covers 100% for employees
- Short-term Disability InsuranceĀ
- Airbyte covers 100% for employeesĀ
- Long-term Disability Insurance
- Airbyte covers 100% for employees
- Healthcare insurance stipend for those outside the US whose countries do not provide it for free.
- Mental Health Support for all team members provided via Spill.
- 401k for US-based employees.
- FSA (flexible spending account)
Ā
Salary for this job- $76,000- $102,000 +Ā a generous equity package, and benefits listed above for US Market. For countries outside of the US we offer benefits and localized salaries based on your region or area.
Ā
Airbyte is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Ā
Airbyte is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.
Ā
#LI-Remote- Mountain Time Zone AvailabilityĀ
Apply Now
Back to Job Listings
Add To Job List
Company Profile
View Company Reviews
Date Posted
01/10/2023
Views
6
Positive
Subjectivity Score: 0.8
Similar Jobs
Associate Technical Support Engineer - Recharge
Views in the last 30 days - 0
Recharge is a subscription platform for innovative brands offering customer retention solutions They seek Technical Support roles with 247 coverage em...
View DetailsPrincipal Cloud Architect: Pre-Sales - Myriad360
Views in the last 30 days - 0
This job description outlines a senior cloud architect role requiring Azure and GCP expertise focusing on secure cloud solutions The company emphasize...
View DetailsSenior Design Manager (Infrastructure) - Canonical
Views in the last 30 days - 0
Canonical a leading opensource provider seeks a Senior Design Manager to drive innovation in cloud and AI technologies The role offers remote work glo...
View DetailsSenior Product Designer - Org & Security - Typeform
Views in the last 30 days - 0
This job description outlines a role in developing an intelligent contact management system with AI capabilities The position involves designing user ...
View DetailsExecutive Director Patient Advocacy - Kyverna Therapeutics
Views in the last 30 days - 0
Kyverna Therapeutics is seeking an Executive Director for Patient Advocacy to lead initiatives in autoimmune disease treatment The role involves build...
View DetailsMedical Affairs Writer Contract - Kyverna Therapeutics
Views in the last 30 days - 0
Kyverna Therapeutics seeks a Medical Affairs Writer to develop scientific publications and communications for cell therapy innovations The role requir...
View Details