Technical Consultant (Frontend)

Technical Consultant (Front-end), Professional Services

Who are we looking for?

As a Technical Consultant within our Professional Services team, you are essential to our customers' success. You are responsible for designing and implementing optimal Khoros solutions to meet customer needs. On a day-to-day basis, you will be responsible for: understanding customer goals and guiding them to appropriate technical solutions; designing, implementing, and overseeing the development of these solutions; contributing to pre-sales efforts (feasibility, scoping, analysis, estimation); working with colleagues, as needed, throughout the design and delivery lifecycle.

This is a customer facing role. As such, you will be expected to have good communication skills and should enjoy working with customers.

Responsibilities

• Working with customers to understand goals or requirements and guiding them to an appropriate technical solution; scoping, estimating, architecting, and implementing custom UX on Khoros' core products; articulating complex technical concepts in layman's terms.

• Overseeing the delivery of projects from a technical standpoint with the goal that the completed implementation adheres to the intended design and properly addresses the business requirements.

• Leading the technical track of a project and delegating project tasks to other engineers; collaborating with other engineers to solve technical problems and unblock project tasks; executing code reviews.

• Consulting with customers on Khoros UX customization best practices via video conference, phone, email, and occasionally in person.

• Managing and accounting for your own time and activities.

• Contributing to operational and process improvements within the department.

• Due to the nature of our customer-centric team, participation in occasional off-hours

  deployments and/or occasional rotation in on-call outage assistance may be required.

  Requirements

• 5+ years of professional web development experience.

• 2+ years experience in a customer-facing technical consulting role or similar position.

• Strong command of the English language (written, spoken, colloquial). You should have

  a clear telephone voice and good diction.

• Confidence in your presentation skills – ability to capture attention and deliver key

  messages in a variety of contexts (small groups to larger audiences).

• Able to connect strategic objectives to technical solutions; diplomatically questioning

  assumptions and approaches while collaborating to identify the best path forward.