Technical Consultant II

ModMed is seeking a Technical Consultant Level II to join our positive, passionate, and high-performing Technology Services team within Client Services focused on the technical implementation and delivery of our integrated Image Management products and services. This is an exciting opportunity to perform application installations and configuration for clients from kickoff through go-live within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role:

• Responsible for the technical implementation and delivery of our integrated Image Management product.
• Coordinate with client teams to manage decisions and processes during the implementation period.
• Lead technical calls with clients and validate all requirements are met for a given project/timeline.
• Provide technical guidance, direction, and leadership where needed.
• Perform application installations and configurations for client technical implementations/Imaging devices.
• Coordinate activities to team members and set deadlines.
• Create and maintain technical documents as new products are released.
• Create and improve protocols as technology develops.
• Work with development teams to improve product through enhancement requests and bug fixes.
• Provide technical direction, training, and support to internal teams.
• Act as a client escalation to resolve all client requests.
• Infrequently travels to client site for advanced troubleshooting if necessary.
• Performs tasks off-hours as needed to complete specific projects or tasks such as server migrations and service version upgrades.

Skills & Requirements:

• Bachelor's degree preferred in Computer Science, Engineering, Information Systems or related field.
• Industry knowledge of medical devices used in supported specialties (Ophthalmology, Podiatry, OBGYN, etc) and Image Management systems/workflow is ideal
• Proficient in various business applications and tools including, but not limited to Windows 10/11, Microsoft Office Suite, VPN Clients and Remote access software. Windows Server 2016 (or newer), SQL Server 2016 (or newer), Jira and Salesforce.
• Strong hardware and software troubleshooting abilities required.
• Networking, server infrastructure, and IS security knowledge strongly preferred.
• Ability to read, interpret, and create technical documents such as installation guides, and procedure manuals.
• Maintains a positive and open attitude to change with an ability to adapt to new situations.
• Ability to quickly learn, analyze, understand and convey complex information.
• Ability to speak effectively to groups of customers or employees.
• Project management and successful service delivery experience.
• Excellent verbal and written communication and interpersonal skills.
• Ability to effectively work independently and coordinate team efforts.

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