Technical Consulting Engineer-1385500

At Cisco, we change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
What You'll Do
You will be part of Cisco's Unified Communications Technology team, consisting of the industry's brightest minds; developing and deploying today's most sophisticated Internet technologies. You'll gain insight on the detailed functionality of Cisco products and partners with all distributed elements of the service chain.
You will provide 2nd/3rd level technical support for Enterprise voice technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers
You will also provide technology/product training and intellectual property material as required
You'll act as focal point for large account network problem resolution.
Who You'll Work With
You will work with a tight-knit team that demonstrates a proficiency and appetite for learning new technologies, evidenced by your ability to expand upon core knowledge.
Who You Are
If you have patience and an empathetic view of the customer, and want to hone your skills and advance your career making valuable contributions to customers while working with an industry leader in networking technology, Cisco's Unified Communications team in the TAC is the place for you!
You can effectively use moderate to sophisticated lab setups to recreate and tackle problems.
You are knowledgeable with VoIP Protocols such as SIP, RTP/SRTP, XMPP
You have an applied knowledge of Networking industry, products and protocols.
Minimum 3-5 years' experience designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following Cisco Unified Communications and Collaboration Portfolio:

• CUCM - Cisco Unified Communications Manager
• IMP - Instant Messaging and Presence
• UC Applications - Jabber, WebEx, Unity Connection, Unified Attendant Console

Desired Skills

• Ability to determine root cause and resolution for previously unknown problems. You have the ability to work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
• You possess strong analytical and troubleshooting skills.
• Ability to work efficiently with and provide mentorship to other members of the work group.
• Ability to analyze, use and configure small to medium networks.
• You have demonstrable experience in crisis-management.
• Applies known solutions to tackle problems.
• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 10 years total networking experience
• You are capable of handling critical customer issues/problems with a high level of customer satisfaction.
• Promotes and solicits ideas within project team(s).
• Can work under minimal direction.
• Exercises judgment within defined procedures to determine appropriate action.
• Good verbal and written communication skills.
• Interacts across TAC/ROS teams and development teams at peer level.
• CCIE desired / preferred but not required.

Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.