Technical Consulting Engineer (1386730)

What You'll do
Cisco's High Touch Technical Support (HTTS) is a team of best-in-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. The Cisco HTTS provides live technical support through multiple channels, whenever and wherever you need it. HTTS team ensures product & network operate efficiently and benefit from the most up to date system and application software.
Who You'll Work With
Cisco's High Touch Technical Support (HTTS) LAN Switching team works on complex, challenging issues with some of Cisco's top customers. It's a phenomenal opportunity to master the latest technology and products, while working with a technically diverse and encouraging team. Grow your skills in a dynamic, team-oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.
Who You Are

• You'll assist customers in troubleshooting hardware/software related issues on various platforms and provide technical assistance to company customers.
• Troubleshoot error messages and suggest layer-2 / layer-3 switch configurations.
• Support Core, distribution and access layers switches.
• You can use Layer 2 Cisco's Switching platform knowledge (e.g. system architecture, switching and forwarding issues) in Catalyst Switches C9000, C6500, C4000, C3000, C2900, and other Layer 2 devices to work with customers and BUs.
• Solving customer network severity cases in a timely manner by using Cisco Enterprise Switch technologies.
• You effectively utilize moderately complex lab setups to duplicate and solve problems.
• Submits complete and correct software defect reports in area of expertise with collaboration and supervision.
• You will suggest modifications to processes and procedures and analyze situations and data that requires a review of identifiable factors.
• You're able to present ideas and interact within TAC and development teams at peer level.

Minimum Qualifications

• Bachelor's degree typically required, with 2 or more years related experience in Layer 2 switching technologies and troubleshooting.
• You have prior technical support experience (e.g. customer support, helpdesk).
• Communicates effectively verbally and in writing.
• Works independently to define problems and deliver solutions with a high level of customer satisfaction.
• Ability to debug broad, complex unique network topologies with mixed media protocols.

Desired Skills

• Strong Layer 2 & 3 Cisco's Switching platform knowledge and hands-on experience in Catalyst Switches C9000, C6500, C4000, C3000, C2900, and other Layer 2 devices
• Requires engineer to be well-versed in spanning tree protocol, DHCP, multicast, QoS, VLAN and VTP, 6500 VSS, and SPAN and RSPAN.
• Software scripting (Python, Perl, JavaScript)
• You will be using networking tools such as traffic generators (e.g lxia), sniffers etc, to perform regular job duties of this position
• • Working experience with traffic generators such as Ixia or Spirent
• Cisco Certifications: CCNA, CCNP, and/or CCIE

Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
• We connect everything - people, process, data and things - and we use those connections to change our world for the better.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.