Technical Consulting Engineer (1389778)

Customer Experience is a team of extraordinary technical experts whose #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience. Your success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Who
The Data Center Routing and Switching TAC team is made up of highly responsive and self-driven technology experts who love what they do. We provide final level technical support on a worldwide basis to Cisco customers, partners, account teams, and other TAC engineers.
We are looking for team members that are trained in Data Center Switching products and IP Routing technologies.
Using on the job training, our teammates provide support for the Nexus 9K, Nexus 7K, 5K, 3K, 4K and, 2K suite of switches (both hardware and software) as well as the routing technologies used to interconnect network devices.
You will collaborate internally and externally to troubleshoot & debug product problems. Our engineers require the analytical skills and technical knowledge to solve complex product and network problems. You will effectively utilize lab setups to recreate and solve problems, act as a technical guru and, provide support on a world-wide basis at a peer level.
Minimum Qualifications:
• Bachelor's degree in a technical field or 5 years of progressive experience in related occupation.
• Experience or Certifications in one or more of the following is preferred- CCNA, CCNP, CCIE
• Prior customer support experience is preferred.
Desired Skills:
• Great verbal and written communication skills.
• Working knowledge of Networking, products and protocols.
• Strong analytical and troubleshooting skills.
• Able to resolve problems and deliver known solutions with a high level of customer satisfaction.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.