Technical Consulting Engineer (1391513)

Why You'll Love Cisco
We change the World; you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
What You'll Do
Cisco's High Touch Technical Support (HTTS) RP & SDWAN is a team of best-in-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. The Cisco HTTS provides live technical support through multiple channels, whenever and wherever you need it. HTTS team ensures product & network operate efficiently and benefit from the most up to date system and application software. It's a phenomenal opportunity to master the latest technology and products, while working with a technically diverse and encouraging team. Grow your skills in a dynamic, team-oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.
Role Responsibilities

• You will assist customers in troubleshooting hardware/software related issues on various platforms and provide technical assistance to company customers.
• Technical Consulting Engineer is part of a highly skilled team in a groundbreaking technology supporting IOS and IOS-XE Operating systems, Cisco Catalyst Switches (9k, 6800, 6500, 4500, 3850/3650) and Enterprise Routers (ISR, ASR, 7600)
• Build moderate-to-complex lab setups to duplicate and solve customer problems
• You love developing intellectual property material and delivering technical trainings to global delivery partners and other TAC teams
• You'll work with software engineering to improve product quality by filing software defects and testing fixes
• Have a proven understanding of Networking industry, products, and protocols.
• Builds productive relationships with customers and takes ownership for customer success.
• Solves complex and diverse problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation. Problems may be previously unknown.
• You think beyond the fix to prevent future problems.
• Have crisis leadership skills and ability to balance critical customer issues/problems are second to none.
• Receives limited supervision.
• Receives little instruction on routine work and general instruction on new assignments.
• Translates team goals into own work assignment.
• Effective planning, prioritization and organizing skills.
• Drive for continuous learning, results orientation, and teamwork.
• Utilization of an increasing understanding of Cisco business strategies and drivers to guide activities.
• You will suggest modifications to processes and procedures and analyze situations and data that requires a review of identifiable factors.

Who You Are
Minimum Qualifications

• You have bachelor's degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field.
• You have 3+ years related experience
• You have working knowledge of layer 2 / layer 3 protocols and technologies, including: Spanning Tree, Dhcp, Routing Protocols (OSPF, RIP, EIGRP, BGP), Multicast, MPLS (L2/L3 MPLS VPN), IWAN, QoS, VLAN and VTP, Etherchannel, VSS, SPAN / RSPAN
• 3+ years of experience knowledge in SDA/DNAC or SDWAN knowledge
• You have a good experience solving network or application performance issues and possess ability to communicate effectively both verbally and in writing.
• Experience troubleshooting network or application performance issues
• Desired Skills
• Software scripting (Python, Perl, JavaScript)
• Hands-on experience with Cisco Catalyst Switches (9k, 6800, 6500, 4500, 3850/3650) and Enterprise Routers (ISR, ASR, 7600, Cat8k products)
• Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Ixia, Spirent, Colasoft),
• Customer Support experience is preferred
• Communicates effectively verbally and in writing.
• Cisco Certifications: CCNA, CCNP, DevNet Associate

Why Cisco
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We're helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other's backs, we recognise our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.