Technical Consulting Engineer - SDWAN (1387337)

Why You'll Love Cisco
We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
Who You Are

• You will provide 2nd/3rd level technical support for SD-WAN technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers
• You can apply your analytical skills and technical knowledge to take on product and network problems of moderate to high complexity.
• You will also provide technology/product training and intellectual property material as required
• You'll act as focal point for large account network problem resolution.
• You can effectively apply moderate to complex lab setups to recreate and solve problems.

Cisco Services strives to create value for Cisco customers by providing outcomes that solve key business problems. We do this through a focus on driving growth in our current portfolio while investing in new business models that create lasting differentiation for Customers, Partners, Employees and Shareholders.
Technical Qualifications:

• Customer Support Experience (3-5 years) or Bachelors in a technical field (CS/EE/CompE preferred) equivalent to match 3-5 years of experience
• Enterprise and Service Provider (SP) customer support experience
• Collaborative attitude and being able to present solutions and take technical decisions partnering with different stakeholders - Sales, BU, Customer etc.
• Produces and shares intellectual capital (including documentation and training) within technology and adjacent areas for internal audiences, Global Delivery Partners, and customers.
• You also have experience deploying and solving PnP (plug and play), or similar NMS (Network Management System) software solutions.
• Understanding Network designs and topologies.
• Effectively collaborates across technology silos to drive customer success and builds cross-technology knowledge
• Routing & Switching and/or Data Center background - Cisco experience preferred - Example: Platform knowledge (IOS-XE) (Nexus)
• Cisco technology (CCNP) certificate - Preferred
• Linux and virtualization background
• Advanced Knowledge of WireShark and can analyze traffic flows to properly root cause network and/or application issue
• Experience with SDWAN - Preferred
• Knowledge in VPN, or other Security technologies - Preferred
• Protocols : BGP, OSPF and EIGRP
• Platforms : IOS-XE, vEdge, vManage, Nexus switches, Catalyst family

Desired Skills:

• You've achieved a bachelor's degree in a technical field, Masters is a plus
• You have 3-5 years' experience interacting with customers in a client facing role with excellent verbal and written communication abilities
• You hold a CCNP or equivalent level of demonstrated networking knowledge in Route/Switch, Security, Collaboration, Voice
• Have foundational knowledge and experience with TCP/IP and Routing Protocols
• Highly developed crisis management skills and the tenacity to handle critical customer issues
• You are dedicated to resolving complex technical problems, multitasking, and being a customer advocate to achieve customer success

Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
• We connect everything - people, process, data and things - and we use those connections to change our world for the better.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.