Technical Consulting Engineer - Web Security

WHAT YOU'LL DO
Cisco Customer Experience (CX) is a compelling reason for our customer to repeatedly choose Cisco. Through constant innovation and a dedication to customer success, we continue to lead the industry in collaborative support across all solutions and technologies. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none. Career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!
WHO YOU'LL WORK WITH
The Cloud Web Security support team delivers extraordinary technical consulting and support to a large portion of Cisco's customer base. Our vision is to drive customer loyalty through compelling support experience, and our team does this every single day by solving complex, confusing, and often groundbreaking network security problems. Do you have what it takes to innovate with us and make a difference in the constant fight for secure networking?
WHO YOU ARE
• You are able to review customer data in the form of network topologies, and crash, log, or other device files to seek out anomalies
• Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction
• You're able to listen, accept, and follow direction from more senior engineers.
• You can effectively engage resources outside your team to further the troubleshooting and resolution of issues which may include other technical support engineers, account teams, partners, and development engineers.
• You enjoy providing leadership and training to other members of your team but also know how to take guidance.
Minimum Requirements
• You've achieved a Bachelors in a technical field (CS/CE/EE preferred) and have 4+ years of experience in network support
• You have 3+ years' experience and a real passion for supporting network security products
• You're experienced at solving advanced networking issues and have a superb grasp of fundamental networking theory
• Linux Administration/FreeBSD
• Advanced Wireshark analysis
• Web Proxy support experience
• Ability to troubleshoot complex scenarios on Cisco Web Security Appliance (WSA) and Cisco Defense Orchestrator (CDO)
Desired Skills
• Python Programming or other scripting experience
• CCNA Security or CCNP Security
• Strong foundations and hand-on experience configuring and troubleshooting Cisco Security products
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything - people, process, data and things - and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.