Technical Content Manager

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About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Excited to grow your career?
As Zoom's Global Architect team grows, we are looking for content manager who is responsible for making sure our technical sellers always have compelling and creative technical assets that stand out across the industry in their hands. In Zoom's competitive market, agile content creation is crucial to sellers abilities' to win deals and quickly fill any gaps.
We value a background in content and design to be successful in Zoom's rapid, results-focused work environment. The right candidate will apply creative skills to solve sales problems alongside a team of technical architects.
Responsibilities

• Technical Content Creation: Manage the scope and creation for internal and external-facing technical sales assets. Work with solutions engineering, leadership, and interlock teams to identify content gaps. Create polished, professional content and templates to fill these gaps across multiple mediums and formats such as video, print, digital, and email. Will be responsible for creating and managing various presentations and talk tracks used by technical sales teams.

• Sales Communications: Identify what information that is valuable to the solution engineer team, and determine the best format, channel, and strategy to convey that information for maximum visibility and retention.

• Project Management: Assess and prioritize incoming requests, coordinate efforts between sales, engineering, product management, and marketing functions to maximize impact and reduce duplication of work.

• Technical Design: Create and manage aesthetically-pleasing layouts and standards for technical sales teams to use in documents, architectural and protocol flow diagrams, and presentations. Break down highly technical concepts into explainable combinations of written text and supporting visuals.
• Prepare communications for distribution so technical sellers can accurately and efficiently convey content and appropriate messaging to their customers and prospects.

• Works both independently and collaboratively with cross-functional teams while communicating project timelines to team members.

• Helps scale the team through new ideas for content, processes, etc.

• Create documentation, organization, and clarity around what content is available to the sales org, to help technical resources find the right content and use it to engage prospects at the right time.

Requirements

• 5+ years in a technical sales enablement, technical writing, marketing, or creative field.
• BS/BA degree preferred but not required.
• Has strong analytical and problem-solving skills, self-motivated, personable, with strong attention to detail.
• Ability to distill complex asks into clear, elegant, and focused messaging.
• Proficiency with Adobe Creative Suite (particularly Illustrator and Photoshop) or Figma a plus.
• Experience developing and applying visual branding to content.
• Experience with Coda and Confluence a plus, but not required.
• Experience copywriting to create compelling narratives.
• A track record of problem-solving without having all the answers.
• Experience with Marketing or Sales Enablement a plus.
• Instructional design/training experience a plus, but not required.
• Video editing experience with Camtasia, ScreenFlow, or Adobe Premiere a plus, but not required.
• SaaS Collaboration experience preferred.

Portfolio
Please be prepared to share your portfolio/body of work.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
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