Technical Content Professional

Introduction
Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together work the same and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson Blockchain IoT and Security excite you?  If so read on!

Your Role and Responsibilities
As a Technical Content Professional you will create develop curate and analyze technical content for digital self-service products. This includes technical documentation UX content embedded assistance training blogging and support content delivered in various online and print formats. You will advocate for users during the engineering and design processes ensuring content is easy to find useful and current. Technical Content Professionals may specialize in UX content product documentation UI writing embedded assistance technical writing multimedia production visual design instructional design and digital learning.

Your primary responsibilities include:

• Content Creation: Experience in designing developing and publishing IBM technical content that is easy to use understand and find. This includes technical documentation written in DITA or Markdown UI content product tours messages API documentation multimedia (videos graphics) support content chatbots training nurture and community content.
• Content Management: Proficiency in managing the end-to-end authoring process including design development editing production translation and life cycle management.
• Research: Strong research skills to gather data analyse it and extract insights for developing content strategies and meeting business needs through audience analysis product research and competitive analysis.

Required Technical and Professional Expertise

• Experience: Up to 6-7+ years of experience creating technical content
• Markup languages: Utilize markup languages such as DITA XML Markdown and HTML along with authoring tools (Oxygen VSC) to create structured and accessible content.
• Concept Simplification: Simplify complex technical concepts from multiple sources into consumable content that drives user actions. Ensure the content is clear inclusive accessible and translated for a global audience.
• Writing: Utilize writing skills to ensure clarity and adherence to IBM Style making technical concepts understandable to the audience using consistent terminology and adapting content to user types.
• Knowledge of agile and continuous delivery development environment and working in a dynamic team-based development environment across multiple geographies.

Preferred Technical and Professional Expertise

• Version Control: Proficiency in utilizing Version Control systems such as Git or GitHub for efficient content management and collaboration.
• Design: Understanding of Design Thinking practices and to create intuitive and user-centred interface documentation.
• Artificial Intelligence and Natural Language Processing (NLP): Interest and ability to learn how to infuse AI into our content operations
• Education: Degree in Computer Science IT Communications or related field or a technical Degree