Technical Content Professional - Intern

Introduction
Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together work the same and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson Blockchain IoT and Security excite you?  If so read on!

Your Role and Responsibilities

We are looking for talented content designers to help make a meaningful impact on how our clients use our products. Design and develop technical product content both inside and outside of the user interface (UI) with a focus on clarity accuracy and the user experience. The design team you’ll be joining is part of the worldwide design organization for Sustainability Software – a part of IBM that is collectively responsible for software products focused on AI-enabled solutions that assist our customers make more informed and data-driven decisions about how to manage their business and services

Responsibilities

• Collaborate on driving a cohesive end-to-end content experience that moves clients through every phase of their product journey.
• Design develop and publish IBM technical content (e.g. embedded in the UI product tours messages product & API documentation multimedia) that is easy to use easy to understand and easy to find. This may also include guided tours as well as training nurture and community content.
• Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions.
• Deliver clear inclusive accessible and translated content for a global audience.
• Research and design content based on user scenarios and use cases and conduct user testing/research to validate content.
• Collaborate directly with your design team and developers to build out update and modernize our software products
• Share work in progress along with giving and receiving critiques.

Required Technical and Professional Expertise

• Can demonstrate high-level writing and research skills
• Proven communication skills (written and verbal) and an ability to drill down to a customer’s requirements
• Able to work independently with a strong sense of responsibility and commitment to a dynamic team based environment
• Able to be agile with dynamic schedules and priorities
• Like to solve challenging problems and think of new ways to deliver better content to our clients
• Portfolio or samples of previous work must be presented
• An awesome and positive attitude

Preferred Technical and Professional Expertise

• Experience with video editing tools/suites such as Adobe Premiere