Technical Content Team Lead

The Technical Content Team Lead supervises a team of Technical Content Engineers and ensures that they are creating and maintaining high-quality articles, tutorial videos, and product UI text in a timely manner to support KnowBe4’s products, features, and services.

Responsibilities:

• Works closely with manager to ensure the team is working efficiently
• Directs and manages people and projects to ensure they’re on track to meet deployment deadlines
• Creates, reviews, and recommends updates to team processes and procedures
• Assists team members in planning out new projects
• Reviews team’s content to ensure quality
• Attend meetings for assigned projects to represent Technical Content
• Respond to internal requests for documentation additions or updates
• Conducts sprint meetings and retrospectives with team members
• Ensure quality, accuracy, consistency, and clarity within our knowledge base documentation, tutorial videos, and more
• Track any updates/changes to KnowBe4’s products and services in our change log and release notes

Minimum Qualifications:

• Bachelor’s Degree (Technical Communication, English, or related field) preferred
• related field) preferred
• Minimum 3 years experience in technical writing or similar experience
• Minimum 1 years experience in UX writing 
• Minimum 2 years experience leading people or project initiatives
• Experience with Google Docs
• Experience with Microsoft Office (Word and Excel)
• Excellent verbal and written communications (grammar, spelling, sentence structure) and proofreading skills
• Intermediate knowledge of HTML/CSS preferred
• Excellent time management and organization skills
• Ability to shift priorities in a fast-paced environment
• Familiarity with writing English for a global audience
• Experience with project management preferred
• Knowledge of Zendesk and Jira preferred
• Experience with Agile software development methodology preferred