Technical Content Writer (Contract)

Flowcode is the offline to online company, building direct connections for brands and consumers. By unifying data-driven design with the latest in QR technology, Flowcode enables contactless connection with speed, security, and ease. Privacy-compliant, ultra-fast scanning, and designed with intention, Flowcode is the number one trusted QR provider. 

Founded by the former CEO of AOL and President of Google Americas, we are a team of large company executives, startup founders, engineers, scientists, artists, and designers - who are all data-obsessed. Flowcode is always looking to increase our potential as a company. We are focused on building a powerfully diverse workforce, not just because it is the right thing to do but because it expands the potential of our team exponentially.

About the Technical Content Writer Role 

As the first Enterprise Technical Content Writer at Flowcode, you will partner with our Product, Customer Success and Engineering teams. You will be pivotal in helping define and execute strategic initiatives designed to improve the usability, search and discoverability, and efficacy of our product documentation and knowledge base

This is a contract role with the opportunity to convert to full time for the right candidate!

In this role, you will:

• Define a strategic vision for our product documentation, accounting for various content types, audiences and maintenance needs
• Identify internal and external user personas and outline key objects to improve usability and discoverability for those personas
• Audit and evaluate current content and develop innovative approaches for improvement
• Communicate content strategy to stakeholder teams and define key results against which progress can be measured
• Working closely with CS and Sales to enable our customer-facing teams to be well-versed in product documentation and resources
• Own the structure and organization of Flowcode’s documentation, including information architecture and initiatives to update or improve it
• Use reporting and analytics to assess content performance and design remediation plans to improve underperforming content
• Be a vocal advocate of new processes to introduce editorial rigor
• Staying well-versed in new or emerging content management concepts and platforms, acquiring industry certifications, attending meetups, webinars, and conferences

What we're looking for:

• 3-5 years of experience in technical content management or technical writing
• Familiarity with Intercom and HTML 
• At least 2 years of experience as an Information Architect or Content Strategist, designing strategic solutions for online content
• Experience defining or developing taxonomies for complex technical content that serves multiple audiences
• Experience optimizing content for search and discoverability
• Experience defining requirements for content platform enhancements to improve content usability and efficacy
• Experience using analytics to define needs and identify opportunities for improvement, and defining appropriate metrics to track success
• A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
• Ability to foster collaboration and facilitate teamwork

You can expect:

• A supportive, inclusive atmosphere on a team that values your contributions
• An attractive and equitable compensation package, including salary and stock options.
• A generous benefits program featuring unlimited vacation, comprehensive medical benefits, a parental leave policy, lunch stipends, team offsites, and much more."

More about Flowcode 

Our companion product, Flowpage, organizes your digital footprint in one mobile-first landing page, creating a seamless experience to more deeply connect with audiences while tracking real-time analytics. Paired together, our tech allows consumers and creators to connect the real world to the digital world instantly and magically. Flowcode is currently used by more than 60% of the Fortune 500.

Flowcode has been committed to growing a team with diverse backgrounds, capabilities, and perspectives since Day 1. We will always celebrate what makes us each unique and therefore take equal opportunity seriously. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.

Flowcode has been recognized by Forbes as one of America's Best Startup Employers 2023.

We have a hybrid work culture with our Headquarters located in Soho NYC.