Technical Coordinator

• Partnering closely with leadership to manage technical priorities workflows and execution across the engineering organization

• Managing technical project logistics across multiple concurrent initiatives; running and owning daily engineering standups and distributing standup notes and action items; tracking product and engineering deliverables timelines dependencies and risks; assisting with the organization of sprint planning standups retrospectives and release coordination; maintaining the JIRA board and Confluence documentation

• Coordinating day-to-day communication between developers leadership and internal / external stakeholders; translating technical concepts into clear updates for non-technical stakeholders; engaging with internal and external stakeholders to gather technology-related feedback

• Maintaining technical documentation internal processes onboarding materials and knowledge bases; creating and maintaining product requirements documents (PRDs) feature specifications and implementation documentation for new initiatives

• Supporting QA processes testing coordination bug tracking and release readiness while helping ensure compliance with healthcare regulations and software/data security standards including HIPAA and SOC 2 requirements

• Helping evaluate and implement operational improvements automations and internal systems; helping evaluate and coordinate cross-functional and third-party integrations

• Assisting with infrastructure tooling SaaS administration and developer operations as needed; supporting technical hiring coordination vendor management and procurement when required

• Assisting with incident response coordination root cause analysis and incident documentation/postmortem reporting

• Experience
  
  • Bachelor's degree in Computer Science Information Technology Business Administration or a related field and/or corresponding years of professional experience
  • 1+ year of experience in technical coordination technical project management startup operations product operations or a similar role
  • Experience using modern software development workflows and tools (JIRA Confluence AWS etc.)
  • Experience coordinating remote/off-shore/near-shore engineering teams is a plus

• Skills
  
  • Organization and project management
  • Ability to handle competing priorities and multiple objectives
  • Excellent verbal and written communication
  • Strong attention to detail and follow-through
  • Comfort working directly with developers and managing technical discussions
  • Highly proactive with a strong sense of ownership and a collaborative approach to ensuring timely execution of deliverables
  • Ability to be effective in fast-paced and dynamic environments

• Health dental and vision insurance
• Paid time off including parental leave
• 401(k)
• Employee Assistance Program
• Employee development and leadership development courses and certifications
• Commuter Benefits
• Contribute to a fast-paced and quickly growing startup environment
• Opportunity for rapid career growth
• Flexible work environment

What We Do

MedTrans Go is a B2B healthcare appointment optimization marketplace solving the $150B problem of medical appointment cancellations in the US. Our tech-enabled portal provides healthcare facilities and others coordinating patient care access to a customizable suite of services to address the root causes of their cancellations in one easy-to-use integrated digital platform. The US healthcare system loses $150B due to missed appointments every year. More than 50% of these cancellations are due to lack of transportation or interpretation services. We created fully functioning web and mobile portals which utilize excess capacity of medical transportation providers interpreters and more through our custom-designed software for scheduling dispatching and tracking requests with built-in integrated software for billing invoicing and record-keeping. Our mission is to reduce medical appointment cancellations and the burden these cancellations place on healthcare providers as well as to remove barriers for all patients to access necessary healthcare services.

Why Work With Us

We firmly believe in investment in our team members including training and promoting from within! We have an incredible team of people across our organization that have amassed deep knowledge about our technology operations and industry and have grown with the company. Many of our current managers and directors even started as interns!

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