Technical Customer Care Specialist I ( Vin Solutions)

• Handle routine customer questions relating to product usage

• Provide technical support on issues through to resolution.

• Maintains expert-level knowledge of VinSolutions processes and procedures

• Accurately log all customer information in the CRM tool

• Facilitate communication to other departments as needed to resolve client concerns

• Communicate with key stakeholders to identify and resolve inquiries.

• Provide proper follow- up to ensure customer is kept apprised of the issue status

• High School Diploma/GED

• Generally less than 2 years' experience in a related field
• Working knowledge of Microsoft Outlook Word and Excel
• Ability to troubleshoot and document issues related to system performance and functionality.
• Excellent communication skills (Verbal and Written)
• Strong problem-solving/troubleshooting skills
• Strong interpersonal skills and attention to detail
• Ability to accommodate extended hours flexible work schedule and work overtime as needed including weekend hours
• Ability to work independently as a team to deliver on individual and business goals

• College Degree
• Technical background

• Displays strong dependability and reliability.

• Ability to handle multiple competing priorities and deliver results in a fast-paced environment.

• CRM case logging/Salesforce experience

• Experience with interaction distribution systems such as Genesys Pure Cloud.

• Automotive industry knowledge.

What We Do

For well over a century Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898 our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries as well as in new ventures in agriculture cleantech digital media and more. As a privately-held family-owned business we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth amazing benefits and work-life balance at the forefront. Our mission our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.

Why Work With Us

At our core Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance live well and achieve your career goals even as they change over time.

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