Technical Customer Care Specialist I (DEALERTRACK DMS)

• The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage as well as technical support issues relating to the Dealertrack family of products
• Handle routine customer questions relating to product usage as well as technical support issues
• Maintains expert-level knowledge of Dealertrack Solutions and Products
• Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
• Accurately logs all customer information in the CRM customer ticketing system
• Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
• Follow-up skills
• Ability to handle and respond to multiple open issues
• Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
• Ability to work required shifts both independently and within a team organization
• Facilitate communication from Support Team to other departments as needed to complete Cases

• High School Diploma/GED
• Generally less than 2 years of experience
• Must be flexible to work any shift during business hours
• Follow-up/follow-through skills required
• Ability to handle and respond to multiple open issues
• Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
• Strong Customer service skills required
• Knowledge of various computer applications including experience with business support applications such as MS Office (Word PowerPoint and Excel) required
• Excellent oral and written communication skills
• Experience working in a team environment and assisting others as applicable
• Requires attention to detail and the ability to adapt to change
• Ability to type 40+ WPM

• Previous employment or contract experience with CAI Tech Support preferred.
• Associate's degree or Technical Certification or equivalent work experience
• Technical background preferred

What We Do

For well over a century Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898 our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries as well as in new ventures in agriculture cleantech digital media and more. As a privately-held family-owned business we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth amazing benefits and work-life balance at the forefront. Our mission our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.

Why Work With Us

At our core Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance live well and achieve your career goals even as they change over time.

Gallery