Technical Customer Service Rep

Create a new beginning at Aero Precision! A company that cares about you and your future. Company Paid Employee Medical & Dental Paid Time Off Educational Assistance And a culture that will make you feel right at home.
When was the last time you took a chance? Apply today, and tomorrow, you'll say yesterday!

With 27 years of manufacturing under our belt and over 600 employees that have joined our family, we are excited to move into our spectacular, state of the art, new home in Lakewood. Aero Precision is so big that customers know our name but still small enough that we know yours.

The Opportunity. The Technical Customer Service Representative is responsible for assisting our customers by providing product and service information and resolving product and service complications via phone and email.

The Job. The Technical Customer Service Representative has detailed knowledge and (preferably) experience with the AR15 and M5 platforms. They will assist potential customers by answering product and service questions, including warranties and terms of sales. Additionally, the Technical CSR creates and upgrades customer accounts by recording essential information as well as maintaining customer records by updating information as needed. The Technical CSR resolves product and/or service problems by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Requirements

• Extensive knowledge of AR15 platform
• Excellent customer service experience
• Strong verbal and written communication skills
• Basic working knowledge of Microsoft Office
• Experience with "Customer Chat" plugin
• High volume phone skills
• Ability to resolve conflict
• Ability to multi-task

The Benefits.

• Best Employee Product Discount in the Industry
• 100% Paid Medical, Dental, Vision for Employee (family benefits also available)
• 100% Paid Life Insurance
• Disability Plans
• 401(k) Plan
• Bereavement Pay
• Education Tuition Reimbursement
• Paid Time Off (PTO)
• Paid Holidays, including Floating Holiday
• Growing Company with a Small Company Work Culture