Technical Customer Success Manager

HubTree Talent is excited to partner with Parallel Domain (https://paralleldomain.com/) in their search for a Technical Customer Success Manager.

The Technical Customer Success Manager will help Parallel Domains customers accelerate their machine-learning projects with synthetic data. They will have an opportunity to collaborate closely with autonomous vehicle R&D teams and product and engineering groups. Ideal candidates have technical backgrounds and multiple years of experience in consulting, technical program management or customer success.

What You'll Do:

• Manage synthetic data delivery projects for strategic autonomous vehicle customers
• Work closely with the product, engineering, and content teams to enable rapid outcomes for Parallel Domain's customer base
• Collaborate with the sales and solutions engineering teams to gather ongoing customer requirements through detailed technical discussions and scoping meetings
• Run quarterly reviews with the technical customers and their leadership teams
• Deeply understand the prospects and customers

What You Bring:

• 2+ years of consulting or customer success experience
• Engineering or CS degree or equivalent experience
• Knowledge of ML models
• Strong motivation to drive value for prospects and customers - and to provide an exceptional customer experience
• Driven, proactive, organized, high level of professionalism, and strong cross-functional teaming skills
• Strong analytics experience
• Flexibility to travel to meet with customers occasionally

Bonus Points:

• Ability to code/write scripts in Python
• Experience with machine learning
• Experience in the autonomous systems and/or computer vision industries, including but not limited to autonomous vehicles, delivery robots, drones, etc.
• Experience with geographic information systems, maps, or geospatial systems

Location Information: This position offers the flexibility of being fully remote from anywhere in Canada or adopting a hybrid work arrangement based at our Vancouver, British Columbia office. For remote team members, a commitment to our core operating hours and attending quarterly in-person meetings at our Vancouver office is required.

Hiring by HubTree Talent (https://hubtreetalent.com/)