Technical Customer Support Service Representative

Job Description

Who We Are:

Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2021, employed approximately 5,700 people in its worldwide businesses. Brady's fiscal 2021 sales were approximately $1.14 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet atwww.bradyid.com.

What We Need:

The Brady Corporation location in Buffalo, NY is seeking a Technical Customer Support Service Representative (ETO Technician "Engineered To Ordered") who will serve as a technical resource to customers, potential customers, and the sales/marketing staff regarding the resolution of technical, scientific, or engineering issues that affect the sale, installation and utilization of company products or services. Proposes changes in products or services that result in cost reductions and increased sales. May prepare operating manuals, references, or training materials for customers and the sales/marketing staff.

What You'll Be Doing:

• Interface with vendors and manufacturing to source standard and custom solutions for customer needs meeting response time service level agreements.
• Contact customers to understand requests and obtain clarifications as needed.
• Make recommendations and present alternative solutions as appropriate.
• Use negotiating skills and competitive knowledge to cost and price solutions with the goal of optimizing conversion and profit margin.
• Prepare comprehensive submittal on select customer requests.
• Fulfill Compliance, Specification Sheets and other customer data requests.
• Liaise with Operations, Purchasing and Marketing to identify optimal solutions.
• Liaise with Customer Service Master Data to resolve issues delaying orders and correct errors
• Expeditiously cost and price engineered order quotes for special order products utilizing knowledge of manufacturing and vendor capabilities.
• Ability to handle high volume of transactional work daily meeting aggressive completion times.
• Maintain safe working conditions in the department
• All other duties as assigned.

What You'll Need To Be Successful:

• Knowledge of order entry, quoting, and production systems.
• Ability to multi task in high volume environment.
• Effective written and verbal communication skills.
• Strong math skills including ability to calculate discounts and margin.
• Strong customer service skills.
• Demonstrated closing and negotiating skills.

Desired Knowledge, Skills Abilities:

• 2+ years Safety industry experience preferred.
• College degree.
• Working knowledge of key product lines.
• Knowledge of key product lines and manufacturing.
• Knowledge of vendors from where we source key product lines.

Benefits:

• Complete insurance coverage starting on first day of employment - medical, dental, vision, life.
• 401(k) with company match.
• Tuition reimbursement.
• Bonus opportunity.
• Vacation and Holiday pay.
• Opportunities to volunteer in our community.

Additional Information

Workplace Safety Americas is a platform of Brady Corporation. WPS consists of workplace safety and compliance products, which include informational signs, tags, security, first aid supplies, material handling, asset identification, safety and facility identification and workplace regulatory products. These products are sold under multiple brands names such as: Emedco, Seton, and Personnel Concepts; through catalog, telemarketing, and ecommerce. We serve customers in many industries including manufacturing, government, education, construction and utilities. We operate in New York and California as well as internationally.