Technical Customer Support Specialist

About Us:

At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background, we want to hear from you!

Responsibilities:

In this role, you’ll be responsible for ensuring customers, ranging from SMBs to large enterprises, get the best possible support. This opportunity is ideal for individuals with a passion for customer support and a strong technical background. You’ll:

• Interact with a diverse range of customers, including enterprises, startups, and SMBs, troubleshooting technical issues via phone, email, and chat, while helping them maximize the use of the product.
• Gather and analyze customer feedback to contribute directly to product improvements.
• Create informative content based on common user needs, such as guides, FAQs, and best practice documentation.
• Maintain a positive and professional attitude with all customer interactions.
• Collaborate across teams, including product, engineering, and data, to ensure a stellar customer experience.

Qualifications:

• Based in Australia, Indonesia, Malaysia, or New Zealand. (Required)
• Excellent written and verbal communication skills in English. (Required)
• Stable internet connection and a reliable computer setup. (Required)
• Previous experience doing technical support. (Required)
• Previous experience in a startup environment or software company. (Preferred)
• Ability to work independently in a distraction-free home office.
• A positive and professional attitude with a customer-first mindset.
• Strong problem-solving skills and ability to thrive in a dynamic, fast-paced environment.

Salary:

$50K-80K depending on location and experience.

How to Apply:

If you're ready to join a dynamic team and help deliver exceptional customer experiences for our client, we'd love to hear from you! Please click Apply and submit your application through our Typeform.