Technical Director, Cloud Operations

We create possibilities that move life and commerce forward

Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what's possible, you've come to the right place.

As a Technical Director, Cloud Operations Engineer in the Manhattan Associates Government Services team you will use your expertise to design, develop, deploy, and maintain cloud-based enterprise software solutions. As a core member of our talented team, you will work on challenging problems in an open and collaborative environment. You will have the opportunity to expand your technical skillset working on the latest enterprise-level cloud and security technologies. You will enhance and use a DevSecOps model to drive a production pipeline delivering rapid innovation in a highly-secure environment.
Requirements

• Bachelor's degree or Master's degree in computer science, engineering or a related technical field
• A security clearance is not immediately required, but candidates may be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
• Must be a citizen of the United States of America.
• At least ten years of post-bachelor's experience in a software related technical field.
• At least seven years of experience in an operations engineering role providing in-depth production environment technical support for web-based applications in a cloud environment.
• Strong current experience engineering and supporting production web-based applications on Amazon Web Services or Google Cloud Platform.

Principal Duties and Responsibilities of Team

Assigned work will include a subset of the duties and responsibilities of the overall team.

• Use and enhance the DevSecOps pipeline to manage application and infrastructure changes. Automate and integrate processes using tools such as Ansible, Terraform, Git, Jira, and Jenkins. Mentor the team to embrace an infrastructure and configuration as code mindset. Automate verification testing, deployment, failover, and rollback.
• Orchestrate automated installation and configuration of Manhattan Associates applications operating in containerized and server-based environments.
• Operate and enhance third-party cloud-based applications for application security, endpoint protection, identity management, firewalls, event management and network security. Research, evaluate and implement new solutions.
• Design, develop and implement cloud infrastructure and services to meet operational requirements. Drive adherence to the principle of least privilege across all aspects of the cloud landscape.
• Administer and enhance the cloud-based extended network including transit VPCs, firewalls, load balancers, proxies, connectivity with clients and third-parties, and internal zone-to-zone communications. Focus on security, performance, high availability and disaster recovery.
• Administer cloud-based Linux and Windows servers and containers. Drive adoption of the zero-trust model across all cloud-based resources.
• Act as a senior-level escalation point for production system monitoring, support and incident response.
• Develop technical improvements and fixes by leading collaboration with our team and vendors.
• Work with team members to ensure processes are fully documented by maintaining technical references including articles, diagrams, spreadsheets, and checklists.
• Provide expertise and guidance related to cloud engineering and automation to management, internal teams and customers.

Preferred Skills

• Current expertise working with the tools, technologies and processes described in the job duties and responsibilities.
• Mastery of the TCP/IP stack, DNS, and network technologies.
• Expertise working with web-based application architecture and operations.
• Experience maintaining modern relational database systems and expertise tuning SQL queries
• In-depth understanding of system architecture design for cloud environments. Experience and expertise configuring and operating production systems on AWS or GCP.
• Expertise with scripting languages such as Python or Bash.
• A creative and resourceful problem solver with an aptitude for systems thinking.
• Motivated to research new technology, strategy and techniques that will benefit the team, the company, and its clients.
• Self-motivated with flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
• Organized, detail-oriented and able to methodically work with a sense of urgency without compromising quality.
• Able to solve complex customer or internal business requirements.

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Committed to diversity and inclusion

At Manhattan, it's more than just about the work. Our team members' unique backgrounds, experiences and perspectives add to us as a whole and make us unique. From cultural celebrations to interest groups to volunteer opportunities, your true self is welcome here.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan Associates to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.