Technical Documentation, Engineering

Essential Job Functions

• Provide administrative support to the technical documentation department.
• Design, create, verify, and publish customer service manuals for technical products using the processes that ensure accuracy, quality, adherence to writing standards.
• Research and localization of further documents related to service manuals.
• Monitor and respond to customers using a variety of mechanisms to address customer feedback and ensure that content meets their needs.
• Weekly update of the stock list of customer orders.
• Obtaining and coordinating of order information in cooperation with other departments.
• Compile and publish customer specific information on a web server.
• Controlling of the delivery and shipping tracks.
• Initiating, proceeding, and verifying of documentation translations.

Skills & Experience

Required

• Completed commercial training or minimum of 2-4 years professional experience in the technical writing.
• Experience with DITA and XML based content management systems (preferably Schema ST4).
• Experience with Adobe creative cloud, InDesign, Illustrator and photoshop.
• Good knowledge of PTC Windchill and TID Catalog Creator preferred.
• Excellent level of computer literacy and proficient in MS Office.
• Excellent communication skills and empathy in dealing with national and international colleagues and business partners.
• Fluent in English and German language (C1 preferred)
• High service orientation and friendly demeanor.
• Structured way of working and own good organizational skills.
• Knowledge in Excel VBA and SQL queries.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.