Technical Documentation Writer

Nautical is building multi-vendor ecommerce technology that will power the future economy. We are looking for wave makers interested in having a lasting impact at a funded startup. We are committed to our work and are charging diligently towards our mission to democratize access to marketplace tech. 

We are looking for a Technical Documentation Writer. This role will focus on creating and providing training to Nautical clients and employees to ensure product adoption through documentation, instructional videos, webinars, and remote instructor-led training to individuals and teams. 

We work in a hybrid work environment, and we value in-person collaboration and will often meet in-office three days a week.

Responsibilities

• Take complete ownership of our documentation (Platform and API docs), from structure to style, ensuring it meets the needs of our users and supports our product goals
• Manage our docs-as-code setup using Docusaurus and GitHub, integrating documentation seamlessly into our development process
• Develop high-quality content for our platform, including API references, user guides, tutorials, and release notes
• Be a Customer UX leader and provide UX guidance to our product/engineering team in the use of our SaaS product with a focus on embedding clear step-wise customer onboarding and usage guides to maximize customer value
• Work closely with cross-functional teams to gather information, understand new features, and translate technical concepts into accessible content
• Focus on creating user-centric content that enhances product usability, supports onboarding, and reduces customer support queries
• Proactively identify gaps in our documentation and propose solutions to improve the overall user experience
• Create and maintain a training portal and client content library
• Work with cross-functional counterparts in Customer Success, Product Management, and Development to evolve, scale, and improve our customer’s experience

About You

• 3+ years in technical writing, with at least 1+ years in a docs-as-code environment - optimally with experience in SaaS Platform products
• A self-starter who can take full ownership of the documentation process and drive it forward independently
• Hands-on experience with GitHub and static site generators like Docusaurus
• Ability to develop and maintain a consistent voice and tone across all documentation, including within the product itself, with a focus on clarity, usability and UX flow
• Knowledge of HTML, CSS, JavaScript, and an understanding of API documentation best practices
• Ability to quickly adapt to new tools, technologies, and processes, with a proactive approach to problem-solving

Our Values

• Be Intellectually Honest: We value diversity of thoughts and perspectives in our communication and approach conversations with an honest, respectful attitude. We are willing to admit when we’re wrong, so our product can be right.
• Be a Tall Poppy: We are a team of people who want to achieve great things. We value those who are ambitious without being arrogant. Be proud of your work, and continuously sharpen your skills.
• Best Idea Wins: We acknowledge and value the best ideas, no matter where they come from. Every employee’s voice is heard and can influence the company's direction. We ensure the best idea prevails and commit to its execution. 
• Don’t be Afraid to Fail: We are a company with an ambitious mission. We have a growth mindset and encourage taking initiative. We believe that success is built from trying and failing and trying again.
• Act with Integrity: We take accountability for our work, finish what we started, and always do what is right for the customer and the company. Especially when it’s not easy.

Why Nautical

• Competitive salary and equity at a fast-growing company at the Series A stage
• Comprehensive health, dental, and vision plans- from day 1
• A hybrid work environment with an office located in Downtown Toronto near Union Station
• Home office equipment budget
• 20 days PTO + 5 flex days

At Nautical Commerce, our team is the heart of our organization. We're passionate and united by a strong mission. We foster a workplace where everyone feels respected and supported. We provide equal opportunities and celebrate diversity. Diverse and inclusive teams drive better decisions and innovation, benefiting our customers and community. If you need accommodations during the application process, please contact [email protected]. 

Join us and bring your unique perspective.