Technical Editor

Areas of Expertise & Special Skills:

• Create and maintain platform documentation, including user guides, installation guides, FAQs, release notes, and tutorials.

• Research, gather information, and understand complex technical concepts to create accurate and easily understandable documentation.

• Collaborate with subject matter experts to ensure the accuracy and completeness of the content.

• Structure and organize information effectively to improve the usability and accessibility of documentation.

• Follow established style guides and documentation standards to maintain consistency across all materials.

User Support and Engagement:

• Work closely with teams to identify common customer issues and develop troubleshooting guides or knowledge base articles to address them.

• Participate in product discussions and user experience testing to gain insights into user needs and pain points and incorporate this feedback into documentation improvements.

Documentation Maintenance and Updates:

• Continuously review and update existing documentation to ensure accuracy, relevance, and alignment with product updates and enhancements.

• Monitor industry trends and best practices to enhance the quality and effectiveness of documentation.

• Manage version control and document archival processes to maintain a well-organized and accessible documentation repository.

• Identify opportunities to improve documentation processes, templates, and tools to increase efficiency and productivity.

• Stay up to date with the latest technical writing tools and technologies to streamline documentation creation and maintenance.

• Familiarity with web technologies, APIs, and programming languages is a plus.

• Ability to work independently and collaboratively in a fast-paced, agile environment.

• Attention to detail, with a commitment to delivering high-quality documentation on time.

• Above average writing skills to produce clear and concise user documentation.

Technical Skills:

• Bachelor's degree in a relevant field, English, Literature, and/or Writing a plus.

• 5+ Years of experience as Technical Editor or similar role.

• 5+ years of experience in strong analytical and writing skills including solid experience writing and analysis documentation for multiple audiences.

• 5+ Experience creating and using infographics such as diagrams, screenshots, charts, workflows, and graphics that increase users' understanding.

• Experience working with technical and nontechnical team members and stakeholders at different levels in IT field.

Preferred: •

• TGCS hardware Point of Sale product knowledge would be beneficial. •

• Extensive experience or certification in Microsoft Word

• Familiarity with IXIASoft Content Management System a plus

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request accommodation.

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part of the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement, and Culture of Transparency). We're passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)