Technical Engagement Manager (FaST)

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The Customer Engagement (CE) team is our field based, customer facing organization consisting of Technical Engagement Managers and Application Engineers. The team partners closely with our customers to provide a comprehensive portfolio of products, software, and expertise, to help customers manage yield throughout their fabrication process—from research and development to final volume production. Responsibilities of this group include maintaining strategic client relationships, partnering with our sales team in identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. Partnering with our sales organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and product offerings to maintain a high level of customer satisfaction.

Job Description

• Customer Engagement: Defines and executes customer specific product penetration, positioning, and market share strategies. Develops relationships with key customer technical buying influences and has a deep understanding of leading edge process and metrology technology.
• Collaborates with the FaST Marketing and Engineering teams and Home team to position and deliver differentiated product value and resolve customer issues.
• Works jointly with the BU and Service teams to execute PSA objectives.
• Has a strong understanding of the customer sales cycle and process. Jointly develops sales strategies in collaboration with account managers. Knowledge and application of KLA sales processes (Value/People, SPIN, etc).
• Able to mentor/coach engineers and can inspire and motivate team members.

Minimum Qualifications

• Strong background in wafer process flow and and CD/Film metrology control.
• 5 years IC/Fab experience with KLA tool knowledge (Film, SCD, etch, thin film is preferred; defect/inspection is also considered).
• Good Mandarin/English interpersonal skills.
• B.A./M.S. in an engineering/science-based field.
• Good presentation and proficient in project management skill.
• Good business acumen with understanding of customer technical issue with customer-focus.
• Able to work under stress, full of energy to own the team and able to confront multi-level challenges.
• Excellence in leadership and execution.
• Deal with things proactively with accountability and insightfulness.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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