Technical Engineer II

Technical Engineer 2

Position Summary

A Technical Engineer 2 works in a team environment and is responsible for customer incident resolution. This includes problem analysis and correction, data correction, creation, testing, and implementation of custom extracts, creation of TFS Bug incidents and creation of Knowledge Base Articles.

Job Duties & Responsibilities
• Identifying application behavior where it differs from design specifications
• Utilize and maintain a knowledge base of issue resolutions
• Triage work routed to the Tier-3 Team
• Answer questions regarding the triaged work
• Keep the team aware of problem trends through analysis and reporting
• Reproduce and troubleshoot issues
• Resolve customer issues through data corrections
• Effectively work with both internal groups and external customers
• Act as a technical support buffer for the development teams
• Train and assist more junior TE's
• Additional responsibilities as assigned

Qualification Guidelines
• Bachelor's degree in Computer Science, Engineering, or Business preferred. Equivalent experience also considered.
• Practical knowledge of software development process with the ability to read and comprehend code (preferably C#, Java or SSRS) a minimum.
• Proficiency with T-SQL querying/programming required
• Understanding of ITIL methodology a plus
• Knowledge of HCHB system a plus
• Familiarity with SSRS a plus
• Eagerness for learning
• Proficient at analyzing data
• Problem solving capabilities a must
• Teamwork and ability to work effectively with others a must
• Software development fundamentals
• Understanding of software development processes; knowledge of Agile a plus
• Ability to work with moderate supervision
• Practical experience with Service Desk software
• Ability and willingness to research functionality and design considerations
• Healthcare software experience is a plus
• 3.0 GPA or above preferred
• 2 to 5 years' experience

On-Going Training Courses Required to be in the Role
• C#, Java and advanced SQL - Technical training available through online resources and / or books