Technical Functional Analyst

Job Summary

As a Techno Functional Analyst, you will work directly with leaders in IT and Accounting to deliver business solutions through application configuration/development as well as support activities. This is a hands-on role where the individual will be responsible for managing NetSuite as well as various applications in the surrounding ecosystem (e.g., cash application, expense, invoicing). This role will be a critical resource to the finance team, as a contributor, assisting with troubleshooting, making improvements enhancements, and providing recommendations.

Primary Functions:

• Collaborate closely with global stakeholders to understand their business requirements, informational needs, and data sources, conduct requirements gathering sessions, meetings, and presentations
• Translate business needs into a clearly defined and detailed business requirements document or user stories, inclusive of business use cases, acceptance criteria, process flows, traceability matrices as well as report mock-ups
• Clearly document and articulate As-Is with To-Be business needs and be able to educate users on NetSuite system functionality/features and help bridge the gap on processes as needed
• Design, build and deliver NetSuite solutions for optimizing the usability and functionality of the system including customization and configuration (via Suite Script 2.0, Suite Talk, Suite Flow, and Suite Cloud), integration and support case resolution.
• Ensure systems integrations with NetSuite are built for scale to align with the growth of the company while maintaining accuracy and completeness of data flowing into NetSuite from our CRM platform, HR application, work order system, and other third-party systems
• Work with the internal and implementation partner teams on automating data integrations with NetSuite
• Stay ahead of the new NetSuite features and functionality and provide recommendations for improvements
• Identify opportunities to improve efficiency and automation for Financial Applications and Processes to maximize use of NetSuite capabilities
• Manage the planning and testing of all NetSuite releases
• Responsible for monitoring and triaging ServiceNow for incident and request management and responding to requestors in a timely manner and exhibiting a sense of urgency when dealing with break fix issues that directly impact end user utilization.
• Investigate and resolve incidents and requests directly or engage the appropriate resources to assist
• Maintain NetSuite security based on best practices and manage/customize user roles and permissions to ensure that access is limited based on job function
• Assist in the maintenance of a roadmap for NetSuite improvements and enhancements
• Provide and enhance specific reporting needs for the Accounting team and management
• Liaise with vendors for efficient implementation of new software products or systems and for resolution of any adaptation issues.

• Support the external audit process by helping related teams gather all necessary account
  information and documents required by our external auditors

• Create and maintain workflows, based on business requirements
• Collaborate with the third parties to complete the integrations between NetSuite and the
  third party software (e.g., SFDC, Concur, BillTrust)
• Manage quarterly and yearly financial application audit of controls and data management.

Education and Years of Experience:

• College Degree or equivalent work experience
• Overall experience in NetSuite can be 5+ years, with having 8+ years of experience in Finance and/or Accounting domain in handling complex application module administration and production support in NetSuite

Knowledge, Skills and Abilities

• Demonstrate expertise in applying and understanding of NetSuite data model/configuration and transaction flows in the following areas:
  • Order to Cash
  • Order Management/Fulfillment
  • Procure-to-Pay
  • Record-to-Report
  • Fixed Assets Module
• Experience with NetSuite customization platform, including Suite Script, Suiteflow, and Suitetalk
• Experience administering and customizing NetSuite
• Experience with Suite Analytics data analysis and reporting
• Experience with Concur Expense, Basware, BillTrust, and UKG UltiPro a plus
• Accounting background: including knowledge of internal controls and how they are
  applied within financial applications, is a plus
• Ability to communicate professionally, clearly, and effectively with executive leaders
• Excellent project management, strong organizational skills, and attention to detail
• Strong teamwork and customer service attitude in supporting end-users
• Agile and Kanban experience desired with ability to define and manage your own backlog
• Experience generating complex saved searches, formulas, standard reports, custom reporting, forms within NetSuite, as well as dashboards, KPI's and other customizations of user's home page.
• Experience using forms, fields, custom records, and workflows to manage unique business process requirements within the ERP system.
• Data import and export using CSV, API's or other methods between NetSuite and 3rd party systems.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Excellent written and oral communication skills as well as proficient in the use of Microsoft Office (Outlook, Word, Excel and PowerPoint).
• Experience with Avalara AvaTax and LatamReady a plus

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)