Technical Implementation Consultant

About the team/role

The Technical Implementation Consultant is a uniquely hybrid position that requires both business and technical knowledge and expertise to to design complex solutions for new customers and optimize Checkr solution for existing customers.  As a Technical Implementation Consultant, you will guide our largest customers to deliver amazing value to their business with our products. Technical Implementation Consultants are business and technology champions, demonstrating thought leadership to frame the customer's strategic direction, and orchestrating our customer's team to achieve the desired outcome. You'll be our customer's trusted advisor to accelerate the effectiveness of their teams with Checkr’s solutions.
In this role, you'll cut across multiple technical disciplines and customer roles to guide the implementation, integration, and expansion of the customer's stack of Checkr solutions. You'll also reach into all parts of Checkr to champion the customer use cases and facilitate a deeper level of engagement with the customer. You’ll serve as the tip of the spear in growing the reach of our technologies for new use cases and markets.

What you’ll do

• Facilitate discovery to understand customer’s end to end workflow including challenges and needs to derive business and technical requirements
• Facilitate optimization sessions and provide recommendations to enhance customer process and solution
• Provide architectural oversight for complex customer deployment including webhook events and API integrations 
• Identify technical system and infrastructure interdependencies to ensure on-time delivery
• Create and present solution design including end to end workflow to customer and internal groups within Checkr
• Validate delivered solution to ensure its alignment with design
• Develop customer UAT test cases and facilitate UAT
• Serve as technical expert during implementation
• Assist in troubleshooting deployment problems when deep expertise is required
• Triage, debug, and drive mitigation of service-impacting issues
• Team player who will work across the organization working closely with Product Management and Engineering to continue improving the way we serve our customers
• Contribute to the development of Checkr best practices, training material and Checkr internal and external collateral 
• Ability to travel as needed 

What you bring

• Ability to travel as needed 
• 5+ years of experience in technical consulting roles such as professional services or technical sales engineering 
• Understanding of RESTful API’s
• Intermediate SQL experience required
• Relevant experience integrating HCM/ATS with third-party service vendors a plus
• Demonstrated excellent oral and written communications, comfortable communicating with audiences of varying levels of management; ability to establish rapport, and gain respect and collaboration
• Experience with continuous integration, agile development, real-time collaboration
• Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
• Interest in working creatively with customers to understand their technical and business requirements and implement solutions, including change management and technical engagement delivery

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The salary range for this role is $113,207 to $212,072

We are not currently hiring  external candidates based in New York City, Seattle, or San Francisco at this time.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

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