Technical Implementation Manager

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.

Kognito (www.kognito.com) is a brand of Ascend Learning and develops role-play simulations where users engage in conversations with virtual humans and learn how to lead similar conversations in real-life that result in improved social, emotional, and physical health. We work with more than 800 health, education, and gov't organizations in and outside of the U.S. To date, more than 1 million people have completed a Kognito simulation. Our team of 200+ people include learning scientists, psychologists, software engineers, graphic artists, writers, and operation specialists.

The Technical Implementation manager will lead our content delivery integration discussions with clients and prospects, ensuring that we are working with clients to deliver the Kognito content via the best methodology for the client and their users. This individual will be responsible for assisting the client with implementing their desired integrations. This is a client facing position in the Client Success Department reporting to the Director of Client Success.This position will work from our Leawood, KS location/hybrid. Remote will also be considered.

Responsibilities

• Partnering with prospects and clients to discuss the best method to deliver the Kognito content training courses
• Documentation in Salesforce
• Project planning
• Technical documentation on SOPs
• Pre sales solution engineer to discuss content delivery options with stakeholders and determine best process for delivering the Kognito products to: students, staff and/or parents.
• Manage all content delivery integrations via LTI - set up, support, training and troubleshooting
• Manage SSO setups and rostering for our existing Kognito LMS
• Assist with identifying and managing partners that could help deliver the Kognito content
• Work closely with Client Success and Sales partners to ensure clients are set up for content delivery success

Education & Experience

• Bachelor's Degree
• Minimum 6 years experience in client account management role with emphasis on technical implementations/integrations.
• PK12 or Higher Education experience required.
• Solid understanding of APIs between Front End and Back end systems (REST-based).
• Deep understanding of software authentication methods and practices, specifically OAuth2, and a general understanding of software security.
• Detailed knowledge of Learning Tools Interoperability Advantage (LTI-A) is a big plus.
• Knowledge of IMS Standards, such as Learning Tools Interoperability (LTI) and One Roster
• Knowledge in Clever and Classlink, identity management solutions

Skills & Abilities

• Exceptional organizational skills.
• Collaborative team player who is also able to work independently and be comfortable in a fluid, fast paced environment.
• Strong technical, analytical, project management, and presentation skills with the ability to communicate with all levels of the organization and to any client audience.
• Ability to manage expectations internally and externally with clients and stakeholders
• Strong project management and organization skills

This position requires that the employee be fully vaccinated against COVID-19, unlessan exemptionhas been granted by Ascend Learning for a religious, health-related or other legally-mandated reason, which will be considered on a case-by-case basis in accordance with applicable law. Individuals are considered "fully vaccinated" (1) two weeks after their second dose in a 2-dose series (such as Pfizer or Moderna vaccines); or (2) two weeks after a single-does vaccine (such as Johnson & Johnson's Janssen vaccine).Ascend Learning's current policy also requires that individuals visiting our offices be fully vaccinated against COVID-19. In line with our commitment to the safety and wellbeing of our employees, if we choose to interview you and you are fully vaccinated, we may invite you to interview in our office. If you are not fully vaccinated and we choose to interview you, we will arrange for a virtual interview.

Ascend Learning, LLC is proud to be an equal opportunity employer(M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

#LI-NT1