Technical Implementation Manager II

Are you ready to trade your job for a journey? Become a FlyMate!

Passion excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform proprietary payment network and vertical specific software to help our clients get paid and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps that is you! 

Who we are: 
Flywire is a global payments enablement and software company founded more than a decade ago to solve high-stakes high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. 

Today we support more than 5100 clients across the global education healthcare travel & B2B industries with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1200 global FlyMates representing more than 40 nationalities and in 12 offices world-wide we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
 

The Opportunity:

Flywire is seeking a Technical Implementation Manager II to join our high-growth B2B vertical. In this role you’ll serve as the strategic and technical lead on complex client implementations ensuring that our mid-market and enterprise clients see value from our platform fast.

You’ll be hands-on with system integrations data mapping testing payment workflows and client training owning end-to-end implementation while influencing how we continue to scale. This is an ideal role for someone who is passionate about payments software and building great client experiences and wants to take the lead on some of Flywire’s most important B2B accounts.

Key Responsibilities:

• Own the full implementation lifecycle for assigned B2B clients from kickoff to post-go-live handoff
• Serve as the primary client contact for onboarding providing technical guidance and project leadership
• Configure and test the Flywire platform to support each client’s invoicing payment and reconciliation workflows
• Lead integrations with client systems including NetSuite Intacct Salesforce QuickBooks and custom ERP/CRM platforms
• Map data fields across systems and troubleshoot issues related to file formatting syncing tokenization or payment routing
• Conduct sandbox testing and validation escalating blockers where needed
• Deliver training documentation and consultative support to ensure clients are fully equipped to use the platform post-launch
• Collaborate closely with Sales Client Success and Solutions teams to ensure alignment and continuity throughout the client lifecycle
   

Here's What We're Looking For:

• BA/BS degree
• 5+ years of proven experience in payments implementation financial technology or related fields.
• A background working for a SaaS based company (preferred)
• Strong technical acumen and problem-solving skills:
• APIs SFTP webhooks JSON and SQL
• ERP and CRM systems (NetSuite Intacct Salesforce HubSpot etc.)
• Familiarity with payment gateways and tokenization concepts a strong plus
• Working knowledge of Netsuite Salesforce and other software development methodologies
• Strong project management skills with the ability to handle multiple priorities.
• Strong communicator: comfortable presenting to client leadership writing documentation and translating requirements across teams
• In-depth knowledge of payment processing systems and integration methods.
• Ability to work cross-functionally and adapt to a fast-paced environment.

What We Offer:

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Competitive time off including Digital Disconnect and FlyBetter Days to volunteer in a cause you believe in.
• Work with brilliant people globally  Learn more about their journeys by checking out #InsideFlywire on social media
• Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers OneFlywire Career Mobility)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $90000 - 100000 and benefits. Our salary ranges are determined by role position level and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range individual pay is determined by work location and several other factors including job-related skills experience relevant education and training. 

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race color religion sex pregnancy gender identity national origin age ancestry physical or mental disability sexual orientation genetic disposition or carrier status veteran status or any other category protected under applicable national federal state or local law. 

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What We Do

Flywire is a global payments enablement and software company. We combine our proprietary global payments network next-gen payments platform and vertical-specific software to deliver the most important and complex payments for our clients and their customers.

Why Work With Us

Global collaboration is at the heart of what we do at Flywire. We’re excited to watch our unique culture evolve with each new FlyMate; it's our differences as individuals that make us stronger as a team. With over 30 nationalities across 11 countries we believe our FlyMates are our greatest asset.

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