Technical Implementation Manager / Engineer

At Skipify, our mission is to eliminate friction in the shopper's journey while helping merchants build even stronger relationships with their customers. We are an early stage technology platform that is building the next generation of ubiquitous ecommerce infrastructure to bring the most efficient checkout experience to shoppers—wherever, whenever they want to make a purchase. We bridge the gap between financial institutions, ecommerce providers, and merchants so shoppers can simply enter their email and checkout instantly, with all their details pre-filled. 

The challenge ahead is unprecedented and oftentimes will find us having to define the opportunity for ourselves, as well as the industry at large. That means you have the unique latitude to roll up your sleeves and be a leading voice in defining the vision that drives the next generation of shopping experiences.

At Skipify, we believe in a culture of autonomy, using values to take action. But autonomy doesn’t mean you’re isolated. Far from it. Our team focuses on collaboration and alignment, ensuring you have the resources at your disposal to have the most impact you can.

The Implementation and Technical Operations team at Skipify guides our partners, both internal and external, through every stage of our partner’s implementation, from strategy and design to technical development and launch.  Skipify takes both an advisory and a consultative role in helping our partners successfully execute against their goals.

We are seeking an versatile Implementation Manager who will oversee the entire client journey, from pre-sales solutioning, to onboarding, and through to a successful go-live, ensuring a seamless client experience.  

As the Implementation Manager at Skipify, you will be a pivotal player in delivering exceptional client experiences. You will lead the end-to-end process, starting with pre-sales solutioning, working closely with clients to understand their unique needs, configuring our solutions, and guiding them through to a successful go-live and beyond.

Pre-Sales Solutioning:

• Collaborate with the sales team during the pre-sales phase to understand client needs, gather requirements, and craft tailored solutions that address client challenges.
• Work directly with clients to scope and define project requirements from pre-sales through go-live, providing expert advice and guidance on how our solutions can meet their objectives.

Project Planning, Management, & Client Onboarding:

• Serve as the primary point of contact for clients during the onboarding process, ensuring a smooth transition from contract signing to system activation.
• Collaborate with clients to understand their specific requirements, workflows, and goals, tailoring the implementation process to meet their needs.
• Develop comprehensive project plans for each client implementation, outlining tasks, timelines, and responsibilities to ensure a smooth transition from sales to implementation.
• Coordinate cross-functional teams, including Sales, Product, and Technical Support, to align efforts and meet client expectations.
• Configure our financial technology solutions to meet each client's unique requirements, ensuring all features and integrations are correctly set up and tested.
• Address and resolve technical issues or concerns raised by clients during the implementation process.

Documentation and Training:

• Develop comprehensive documentation, training materials, and resources to facilitate client self-service and knowledge transfer.
• Provide training and guidance to clients on how to optimally use our products to achieve their desired outcomes.
• Conduct training sessions for clients to ensure they have a deep understanding of our solutions and can effectively use them to achieve their desired outcomes.

Go-Live and Post-Implementation Support:

• Lead clients through the go-live process, ensuring a smooth transition to using our solutions and setting them up for success in their day-to-day operations.
• Maintain ongoing technical support and communication with clients post-implementation, gathering feedback and insights to drive continuous improvement and product enhancements.

• Required: Experience providing support in a B2B eCommerce or payments technology environment (such as payments, ecommerce, retail)
• 4+ years of relevant professional work experience in technical support, implementations, and / or solution engineering
• Proven track record of successfully managing complex implementation projects, including software or technology integrations.
• Strong technical aptitude with the ability to understand and configure software solutions.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Exceptional communication and interpersonal skills, with the ability to communicate technical concepts to non-technical audiences.
• Start-up work experience highly preferred; must have demonstrated the ability to thrive in a dynamic, fast-paced environment
• Willingness to challenge the status quo

• You exemplify Skipify values - you’re autonomous, action-oriented, accountable for what you do and you use these values to drive decisions
• You take pride in what you do and who you do it with
• You’ve got a spark that drives you - a competitive spirit and a collaborative nature that brings others along with you to win together 
• You bring your A-game - striving to do your best work; the kind that raises the bar for others around you

• Unlimited paid time off
• 90% primary health, dental, vision + 90% for dependents
• Wellness reimbursement USD 125 / month
• 401k platform
• USD 500 home office set up reimbursement
• 16 weeks parental leave [within first year of welcoming a child]
• Flexible WFH policy

Equal Opportunity Statement: We welcome everyone here at Skipify! We are an Equal Opportunity Employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a learning mindset community. We are committed to hiring the best person for each role and fostering an environment that is open to ideas, thoughts, and opinions, with a default to action. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability/neurodiversity, or other applicable legally protected characteristics.