Technical Implementation Specialist

ATM Installation Technician

Summary:

The Pavilion Payments ATM Installation Technician assists in organizing and executing new and existing gaming property installations as it pertains to systems networks software & hardware setup. Participates in and facilitates on-site and/or remote installations and training as directed and follow-up service related to quality assurance. This candidate will have familiarity with analyzing windows logs SQL databases network diagnostic tools and leveraging critical thinking to solution real-time issues.

Key Responsibilities:

· Install and configure gaming hardware (kiosks edge devices etc.) at various locations for new and existing customer accounts.

· Proficiency in installing configuring and troubleshooting external devices on Windows PCs.

· Understanding of networks to ensure successful software installation and to assist client IT teams in making configuration changes.

· Perform on-site and/or remote product installations update configurations and troubleshooting necessary for software installation and drivers for gaming products.

· Provide on-site support for any technical issues or malfunctions that may occur during an installation.

· Maintain detailed records of installations configurations trip reports system updates etc.

· Assist clients with configuration changes needed to their LAN and WAN networks to ensure reliable connectivity to Pavilion services.

· Assist clients with configuring and reporting their public and private IP addresses ensuring proper usage and connections for successful operation of Pavilion products.

· Assist clients with configuration of their firewalls DNS and Active Directory to maintain network security and efficiency.

· Successfully complete additional skills training as required/requested.

· Provide email updates to leadership and the technical peer group as to service issues installation statuses and knowledge sharing.

Core Requirements

· Ability to follow and improve standard operating procedures.

· Thorough understanding of firewalls and the ability to troubleshoot any issues in the environment. Working with Others - Works with other department employees to accomplish individual and company service levels and goals. Display enthusiasm and promote a friendly group working environment.

· Attention to Detail – Stays alert in a high-paced environment. Follows detailed procedures and ensures accuracy in documentation and data.

· Decision-Making and Problem-Solving – Recognizes possible system issues that may affect payment entry processing and escalations appropriately

Qualifications and Experience:

· Must be able to travel by car or airplane on short notice. Travel can be as much as 75% from time to time (in and out of state)

· Must be able to secure and maintain gaming licenses in multiple jurisdictions.

· Be able to lift 75 lbs. and transport boxes and other items containing equipment throughout a casino on a recurring basis.

· Working knowledge of cloud-based systems and experience in running basic queries in SQL databases

· 5+ Years of prior experience in casino equipment servicing including but not limited to ATMs Financial Services kiosks cages pin pads and cashier and helpdesk.

· Working knowledge of electronic payments particularly in the gaming industry

· Demonstrated orientation and action with detail achieving deadlines and working in a bias-for-action environment.

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department