Technical Implementation Specialist

Tapcart is the ultimate mobile commerce platform fueling the fastest growing brands. We power mobile apps for over 50 million consumers worldwide, processing over $6 billion in mobile commerce revenue.

Almost all ecommerce traffic comes from a mobile device; we turn these users into high retention growth for some of the largest brands, including BÉIS, Princess Polly, gorjana, LSKD, BYLT Basics, and many more. Tapcart is trusted by thousands of brands to power their mobile experience by building mobile apps in hours (not months).

As a Tapcart Technical Implementation Specialist, you will be responsible for implementing large accounts that require significant technical customizations beyond the out-of-the-box product capabilities. You will work closely with our clients, project management, product, and engineering teams to ensure successful implementation and customization of mobile apps, ensuring a seamless user experience.

HOW YOU WILL MAKE AN IMPACT

• Manage the end-to-end implementation process for large accounts with high customization needs, translating specific client requirements into technical solutions. 
• Work with clients to align on their app vision, offering tailored solutions, and expert guidance on Tapcart’s platform capabilities and customization options.
• Collaborate with product teams to identify and define custom features and functionalities.
• Ensure the mobile app setup aligns with client branding and functionality specifications, as well as Tapcart’s best practices.
• Support technical customizations by understanding and advising on basic reactive JS code to meet client-specific requirements.
• Consult on React.js components and functionalities to enhance the user experience.
• Troubleshoot and resolve technical issues during the implementation process.
• Collaborate with Tapcart’s engineering team to ensure seamless integration and customization of the platform.
• Provide training and support to clients on using customized features and functionalities.
• Develop and manage project plans, timelines, and resources to ensure successful and timely delivery of customized mobile apps.
• Stay up-to-date with the latest trends and technologies in mobile app development and customization.

WHAT SKILLS YOU’LL NEED

• Minimum of 3 years of experience in software implementation or a similar technical role.
• 3-5 years experience in project management, product management, and solutions consulting within the e-commerce space.
• Proficiency in front-end web development with technologies like React.js, HTML, CSS, and JavaScript.
• Basic knowledge of reactive JS code and mobile app setup.
• Excellent problem-solving skills and the ability to provide effective technical solutions.
• Strong communication and client management skills.
• Ability to collaborate effectively with engineering teams and other stakeholders.
• Keen interest in staying updated with industry trends and technologies.

BONUS IF YOU HAVE

• Experience with mobile app development and e-commerce platforms, especially Shopify.

This position is not eligible for visa transfer or sponsorship.

This position is remote eligible in the following states: AL, AZ, CA, CO, FL, GA, IL, MA, MI, NV, NJ, NY, NC, OH, OR, TN, TX, UT, VA, WA

Tapcart Perks & Benefits

· 401(K) and stock options for all full-time employees

· Affordable, high quality medical insurance coverage

· Dental and vision insurance coverage paid 100% for employees

· Life and disability insurance coverage

· Flexible PTO and Sick Time

· 11 paid company holidays

· One-time stipend for outfitting your home office, plus a recurring merchant shopping stipend

Who is Tapcart!?

We are a growing startup based in Santa Monica, CA 🏖. Our team and culture are very important to us – we aim to make coming to work fun, challenging and rewarding. We know that doing impactful work means showing up with creative solutions for our merchants and our business. We strive to make Tapcart a place where passionate, talented people can grow their skills and careers. 

Read about our Series B fundraise for $50M in June 2021.

We raised our Series A for $10M in May 2020.

Check out what our customers are saying. 

Learn more about who we are and what we offer on our Careers page.