Technical Implementations Lead- Remote, USA

The position will proactively work with customers and collaborate with key internal teams (e.g. core dev, product, solution architects, support, etc.) to help the team improve the performance, scalability, durability, and security of the custom solution. You will support professional services and technical solution delivery to a range of Smile Digital Health’s customers.

Responsibilities:

• Collaborate with customers to support implementation projects, within the scope of Smile Digital Health’s products and services. This includes, but is not limited to, Smile platform configuration, scripting, troubleshooting, creating technical designs, providing architectural recommendations, etc.
• Gain knowledge in our core technologies and standards, including, but not limited to, HL7, FHIR, OpenID Connect, Kubernetes, Java, JavaScript, JSON and XML, and interface with other SMEs in the company as required.
• Prioritize conflicting requests and balance concurrent projects, including escalations to leadership as required.
• Learn about industry trends and best practices to help set direction for our clients’ initiatives.
• Collaborate regularly with the Smile Digital Health customer-facing teams (Implementations, Service, Account Managers) to ensure profitability of professional services engagements.
• Act as a resource for technical support analysts.
• Participate in after hour on-call support rotation.
• Support RFI/RFP development and evaluation.
• Accountable for ensuring that all working hours are accurately reported in NetSuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in NetSuite is properly and fully utilized. 

Requirements:

• 5+ years of development experience in JavaScript and Java.
• Experience with Spring, REST, SQL and Git.
• Minimum 3 years experience designing, developing and delivering software solutions, alone or as part of a team.
• Superior interpersonal skills, works well with clients and colleagues.
• Excellent analytical, problem recognition and problem-solving abilities.
• Excellent prioritization, and organization skills - it is rare for the role to be provided with a concrete list of tasks to complete for the day. Instead there will be a broader list of issues to analyze and address, and high-level problems to solve. A successful candidate will be comfortable working in this flexible environment.
• Excellent communication skills, both written and oral - you’re comfortable leading meetings, documenting your ideas and able to persuade others. 

Preferred requirements:

• Knowledge in healthcare open standards (one or many): HL7 v2, FHIR, CCDA
• Experience with Kafka, ActiveMQ or other MQ systems, MongoDB, and Docker, and Kubernetes.
• ​​Experience in Python and JavaScript.
• Healthcare system experience.
• Experience with cloud development (AWS, Azure, etc.).
• Experience with Agile, Scrum, Waterfall and iterative methodologies.
• Successful completion of an undergraduate degree in Health Informatics, Computer Science, Engineering or related fields.