Technical Installation Specialist

Do you enjoy developing products? Are you skilled in product deployments? Do you have strong customer service skills? Do you want to help make the world a safer place?

As an Technical Installation Specialist, you will help Evolv achieve revenue objectives by deploying Express systems. This will include planning, delivering, installing, onsite training, and operational (go-live) support. You will be a vital part of training customers on how to set up, tear down, and use Evolv’s systems; therefore, previous experience installing hardware based systems is preferred but not required.

• The location of this role is flexible in or around a metro area on the west side of the United States.

In the first 30 days, you will:

• Attend Evolv's onboarding sessions at our headquarters in Waltham, MA
• Develop a strong understanding of Evolv and our vertical markets by reviewing videos and gaining direct product exposure
• Understand our products (value proposition, return on investment (ROI), operations, etc.)
• Complete Evolv's Level 2 Certified Training at our headquarters in Waltham
• Complete greater than 75% of the required LMS (Learning Management System) onboarding training
• Support at least one (1) Evolv product-based deployment at a customer or channel partner site
• Meet one on one with all other members of the Deployment Team as well as the Technical Sales & Solutions team leads for the region

Within 3 months, you will:

• Reinforce understanding of the Evolv Express through continued exposure and hands-on experience, whether independently or part of a group
• Be able to set up and demonstrate the system in a controlled setting and handle routine deployment-related questions
• Complete 100% of the required LMS onboarding training
• Support at least 3 Evolv product-based deployment activities (installations, training, and go-live support, etc.) at customers or channel partner sites
• Independently complete at least one (1) Evolv product-based deployment at a customer or channel partner site
• Be capable of traveling more than 85% of the time

By the end of the first year, you will:

• Regularly complete Evolv product-based deployments as part of a team, independently. or, in some cases, leading a team. This includes:
  • Installing Evolv systems typically based on predefined solutions, including making adjustments as necessary based upon new site requirements
  • Training customers or partners on how to set up, tear down and use Evolv systems
  • Supporting the initial operational use (go-live) with customers or partners, providing operational and technical expertise as needed
• Be fully capable of troubleshooting system-based issues, as well as operational and security-based (people flow) issues.
• Be capable of traveling more than 85% of the time.

Leadership through deployments

• Lead or support Evolv product deployments at customer or partner sites
• Lead or support training sessions
• Lead or support operational go-lives

Customer Engagement and Customer Service

• Regularly engage customers in the deployment of Evolv's products, including supporting the resolution of any customer-related issues.
• Regularly provide in-person support during deployments to complete the activity or continuous improvement.

Personal and Technical Development

• Regularly complete any necessary training and career and other growth-related training.
• Regularly attend technical-based product training sessions.
  Preferred Experience (Not Required)

• Previous experience installing hardware-based systems is a plus.
• A 2- or 4-year engineering technology degree is a plus.

• You will join the Technical Sales and Solutions team and report to the Deployment Manager.
• The team culture is based on building trust, collaboration, and ongoing development through kindness, authenticity, courage, drive, and fun!

• The location of this role is in or around a metro area on the west side of the United States.