Technical Instructional Designer

Location: Remote Canada

An overview of this role

We are hiring an experienced technical instructional designer to empower our global customers partners and the wider community. You'll be instrumental in designing and delivering innovative learning solutions that accelerate the adoption of GitLab enabling users of various backgrounds and industries to fully leverage our platform showcase their expertise and advance their careers. As part of the Education Services team you're joining a group passionate about creating scalable impactful learning experiences that not only foster GitLab expertise but also cultivate brand champions.

What you’ll do

• Collaborate with subject matter experts (SMEs) instructional designers and cross-functional teams to align educational content with GitLab's product roadmap.

• Produce high-quality instructional materials including presentations assessments and interactive content adhering to our design standards.

• Develop maintain and improve technical systems and environments for diverse training programs.

• Apply cutting-edge instructional design techniques and adult learning theory to create compelling effective learning experiences across various formats: instructor-led self-paced and virtual labs.

• Continuously update and refine your content portfolio based on GitLab's evolving features and best practices.

• Contribute to the development of certification exams to validate learner expertise.

• Stay abreast of the latest developments in GitLab features DevSecOps and cloud-native technologies.

What you’ll bring

• 3+ years of experience in roles directly interfacing with customers such as curriculum development technical training or engineering consulting preferably within a SaaS or subscription environment.

• Solid understanding of the software development lifecycle DevOps principles and cloud-native technologies.

• Proficiency in e-learning authoring tools (e.g. Articulate/Rise Captivate ScreenFlow Camtasia).

• Exceptional communication and collaboration skills with experience in project management and working across diverse teams and time zones.

• Experience with LMS platforms and advanced multimedia and web technologies (e.g. Adobe Premiere Pro Camtasia HTML5 xAPI Reveal.js JavaScript) is highly valued.

• A background in education curriculum development or technical evangelism is beneficial.

• Hands-on familiarity with GitLab automated lab environments (e.g. Instruqt Strigo) and configuration management tools (e.g. Ansible Chef Terraform) is preferred.

How GitLab will support you

• Benefits to support your health finances and well-being

• All remote asynchronous work environment

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and development budget

• Parental leave

• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role please apply and allow our recruiters to assess your application.

Remote-Global