Technical Integrations Specialist

POSTION OVERVIEW

At PointCentral, we create innovative technology that makes life easier for residential rental property managers and the people living, working, and visiting their communities.  We are enabling a world where property managers can spend their time focusing on the people that make their communities thrive rather than routine administrative, operational, and maintenance tasks while a providing residents and guests access to secure, convenient, and resource-conserving smart home solutions.

As a venture business of Alarm.com, you will get the benefit of access to a range of services, while being able to chart an entrepreneurial path within a rapidly growing, small company. We offer a friendly, ego-free culture with smart and eager team members who are committed to delivering an outstanding customer experience.
We are seeking an API Technical Integration Specialist to join our team as a subject matter expert in API integrations. This role will play a critical role in setting up, managing, and supporting integrations for our partners. This individual will also serve as an escalation point for integration-related questions from internal team members across the company. Additionally, this role will also assist in building processes to assist scale and grow the business, while also organizing internal and external resources to allow for seamless management of any API Integration.  

RESPONSIBILITIES:

• Provide support and assistance to customer and partner organizations on integration matters, collaborating closely with the Integrations Partner Manager.,
• Own escalated issues and suggest enhancements to internal teams using JIRA/Sales Force, providing clear and concise information.
• Respond to support team inquiries, assist in investigating and identifying integration issues that require escalation, and complete API testing in IDE environments.
• Manage reporting related to integration related support trends from general support interactions, Teams escalations, and CEP/Point/COI escalations.
• Maintain familiarity with Integration Partner software and navigation. Perform comprehensive testing, incorporating sandbox environments and various API formats.
• Plan, update, and maintain integration resources (customer-facing and internal) and assist with managing implementation of integrations and community configurations where necessary.
• Collaborate with internal teams on training and onboarding functions as necessary.
• Assist with various team interactions as backup when needed.
• Other duties as assigned

REQUIREMENTS:

• 2-5 years of experience
• Bachelor's Degree preferred (mathematics, statistics, and engineering is a plus)
• Familiarity with a programming language and the general logic of how software communicates.
• Experience troubleshooting and following logical steps providing accurate instructions to external and internal customers.
• Documentation skills and a dedication to building resources for tribal/siloed knowledge.

Why Work for PointCentral?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the PointCentral team!
• Gain well rounded experience: PointCentral offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Focus on fun: PointCentral places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Experience troubleshooting and following logical steps while providing accurate instructions to external and internal customers.
• Documentation skills and a dedication to building resources for tribal/siloed knowledge.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

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