Technical Lead

Job Description

Coordinating and executing high level onsite and remote and automation technical liaison and rendering services to the installed base at our customers, with responsibility of efficiently reporting full life cycle of Incidents and Problems. The position will require close working with sales, technical support, and engineering.

Major Areas of Responsibility:

• Understand the customer's high-level business challenges for field technical support and match company’s solutions to customer's business and technical requirements.
• Execute field supports and identify areas of improvement on site for upgrading existing systems or adding new components to make the system remain updated, sustainable and reliable.
• Ability to plan activities in view of changing work load & managing expectations to deliver effective results.
• Willingness to travel to sites across the country for support executions.
• The individual in this position will be responsible for developing, deploying and integrating small to mid-sized automation solutions as part of the strategic improvement plans for the customers across all market segments.
• This includes tasks such as installed-base evaluation, technical consulting, identifying & incorporating improvements to enhance system’s reliability & availability to reduce process downtime to a minimum. Documenting solutions & work performed reports.
• Responding to incidents and problems coming directly from the customers through remote support / On-Site support visits.
• Using existing skills and knowledge as well as appropriate support resources to assist customers to find resolution to their problems
• Escalating calls to vendors to resolve any issues where required.
• Assisting all teams within the service department as required.

Qualifications

• B.E (Electrical/Electronics/ Mechatronics)

Required Skills & Experience:

• Knowledge & skill of handling Allen Bradley, Siemens, Honeywell Experion, knowledge of Safety Systems (ESD) & other PLC systems will be considered as added advantage.
• Understanding about maintenance techniques such as performing root cause failure analysis, failure mode and effect analysis, Single point of failure studies, MTBF, MTBR, Failure rate etc.
• 3 years or above experience in the field of technical executions.