Technical Lead, Edge Operations

As a Technical Lead, Edge Operations, you'll help us scale our Edge Data Center and hardware infrastructure at a time of incredible growth for our business. At Roblox, you'll have boundless opportunities to craft the future of the Imagination Platform™ and demonstrate your passion for delivering thoughtful solutions to a global audience. If you know what it takes to build and operate hardware infrastructure that can sustain millions of concurrent players year-round and you take play as seriously as we do, you'll fit right into our highly experienced and ever-expanding engineering team. You will report to the Senior Manager of all Data Center Operations. This will be a hybrid position based in Ashburn, VA.

You will:

• Develop and maintain the Edge Data Center and hardware infrastructure to meet the large-scale and real-time requirements of our Imagination Platform™ to ensure our community has an exciting experience. This includes all aspects of the server, network infrastructure, power, and environmental monitoring.
• Identify and solve critical problems and prevent them from re-occurring via root cause analysis and sharing recommendations to improve automation. Guide, train and educate staff on standard methodologies related to break/fix tasks related to the server hardware and network infrastructure.
• Create, influence, and improve the development platform, infrastructure, standards (Runbooks, SOPs, MOPs), and methods to ensure the goal of scalability and high availability can be achieved.
• Participate in the on-call rotation for our critical infrastructure.
• Build and implement Edge/POP sites around the world including low voltage cabling, creating BOMs, vendor management.

You have:

• 4+ years of demonstrated ability working in large-scale Data Center Infrastructure environments and 1+ years of experience leading a team of 4+ data center engineers.
• Extensive experience installing, monitoring, and maintaining server and network equipment. This includes brand new server and network provisioning.
• In-depth knowledge of data center environments, servers, and network equipment.
• Experience working with "smart hands".
• Demonstrable experience completing multiple tasks simultaneously.
• You have installed various equipment that commonly resides in the data center environment and are able to lift 75 pounds occasionally.
• Directed a team of 3+ Data Center engineers or more. While supporting the operations team, you are also expected to also perform as an individual contributor.

You are:

• Someone who is ready for action wielding a wealth of server and network hardware troubleshooting support, across multiple commercial-off-the-shelf hardware brands.
• Passionate about getting in front of complex problems, and can effectively organize your work to overcome emergent high-impact issues.
• Someone who asks the right questions to solve issues within your expertise and you use data to test your theories. You can formulate and identify problems, generate and evaluate a variety of solutions (some of which are novel), and implement the best one(s).